Manoj S. Especialidad: Salud, bienestar y deporte Número de empleados: 51-200 empleados
Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.
- Real Time
- Easy access & navigation
- Setup and implementation is quick
- Support and troubleshooting is quick
- Mailer on regular updates, testimonials and industry best practices
Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.
Charlie C. Especialidad: Comercio minorista Número de empleados: 51-200 empleados
As a business manager I have more oversight of how the business is performing and I am also able to support my teams better. It is early days using the software but so far the experience has been very good. I am also extremely impressed with the team that has set up the software, they have worked tirelessly to meet deadlines, and have communicated really well throughout - I like that they invite customers to Basecamp for transparent communication
Our number one objective was to move to a cloud based product for remote access and to centralise our data. In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products. I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.
I feel that scheduling could be better, so that it is easier for employees to work across different sites and for people that work in other roles (such as trainers) still be able able to be scheduled and hours worked be recorded.
Respuesta: Zenoti Software 17/8/2020
Thanks for reviewing us on Capterra Charlie! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future.
Thanks for being an advocate for Zenoti!
Nagham K. Especialidad: Salud, bienestar y deporte Número de empleados: 11-50 empleados
The overall experience has been great, the support is always prompt and useful. The app is not useful at all for owners and managers. It needs a lot of work and I hope this happens soon as we have signed up with zenoti baring in mind the app as a main plus.
The system is well integrated and complete. There are certain enhancements I would like to see and I have already mentioned to the team. I hope you keep developing this software constantly.
When working on a page, clicking back takes you to point zero. When working on merging clients is a nightmare as you cannot type a page number and have to keep clicking until you reach where you have left off. The lack of flexibility on these ends make the work difficult and a lot of time wastage applies.
Michael P. Especialidad: Salud, bienestar y deporte Número de empleados: 51-200 empleados
It has some good features, however, my one major con has completely eliminated the pros.
I've repeatedly contacted the company about not being able to send mass emails to my database. Because I own multiple companies, when I try to send a mass email instead of combining the credits from all my locations into an org level, it only shows the credits from one location and therefore I cannot send a mass email. I've contacted the company repeatedly and they have not resolved the problem. I've completely lost patience with them and will be looking for another company. I do not recommend Zenoti.
Respuesta: Zenoti Software 7/5/2020
Thanks for the feedback Michael. We are very sorry your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. We did communicate this issue to our respective teams, and I hope they were able to help you with the Email credits at the Org level. If you have any other concerns that needs our attention please do reach our support team at [email protected] or if you have any feedback regarding our services please reach out to [email protected] Your feedback helps us get better and we assure you to improve on our response time going forward.
Mike S. Especialidad: Productos cosméticos Número de empleados: 11-50 empleados
Excellent experience so far with the implementation team and now also the customer support team.
Zenoti allows us to deliver a better customer experience by offering a range of features that give us the opportunity to tailor each guest experience to the needs of our guests; client notes that pop up, auto-check in on our customer app, self-check in/out, auto-payment, integrated payments platform, geo-fencing, the ability for our teams to check their performance through the zenoti mobile app, we are impressed with the results so far.
Sometimes email confirmations take a couple of minutes to send.