Sobre Genesys Cloud CX

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Precios de Genesys Cloud CX

Genesys Cloud CX no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Genesys Cloud CX está disponible a partir de 75,00 US$/mes.

Precio inicial:
75,00 US$/mes
Versión gratuita:
No
Prueba gratuita:

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Opiniones de Genesys Cloud CX

Evaluación de función

Relación calidad-precio
4,1
Funcionalidad
4,1
Facilidad de uso
4,3
Asistencia al cliente
3,9
5 opinones sobre 156 Ver todas las opiniones
Osman
  • Sector: Banca
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 11/7/2022

¡Una plataforma orientada a la experiencia!

Excelente plataforma. Flexible, permite movilidad y adaptabilidad a las necesidades de una organización.

Puntos a favor

Probablemente mi mejor experiencia ha sido con IVR-Architect

Desventajas

Compartir pantalla, ya que únicamente la experimentamos en video llamada.

juan
  • Sector: Banca
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
3

5
Publicado el 21/11/2022

Gestion rapida

no es de los peores que he ocupado pero tampoco es una maravilla

Puntos a favor

La facilidad en la que se implementa y la función que cumple van acorde a la necesidad del trabajo efectuado. posee varias funciones aparte de generar llamadas, sirve como chat con su collaborate donde permite comunicarse entre el equipo de trabajo para así tener una comunicación fluida estes donde estes. además de gestionar horarios y turnos de cada ejecutivo.

Desventajas

las caídas de sistema, llamadas cortadas y sin información

jaime
  • Sector: Banca
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 5/11/2022

comentarios positivos

excelente sistema de trabajo

Puntos a favor

facilidad de uso, todas las herramientas muy completas

Desventajas

de momento nada, todo lo que nos ofrecen esta completo

Matthew
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
3

5
Publicado el 15/11/2018

99% Sunny and Hot with the odd occasional downpour

The overall experience we have had is a great one with a few niggles I would say to describe the downsides. The main experience moving past the building and testing stage into full BAU was another great experience as the support during the early stages was nothing less than exemplary. The issues that abounded with our previous dialler software supplier have now been remedied by our decision to align our business with the Genesys product Purecloud. We are now investing our time and efforts to implement Pureclouds growing functionality to unify our communications Chat, Email, SMS and Social and integrate these with the voice channel to improve the customer journey everytime they wish to communicate with us.

Puntos a favor

The ease of use when building the infrastructure to run all the different brands and departments here at Grove & Dean, the stability of the Platform as we are open 24/7 and have only a small team in support of the system. The ease of use, for the agent with the simple yet full featured agent interface and desktop environment. The roll out of new features or improvement of existing ones, the visionary updates from the Genesys senior team and the ability for the users to influence the shape of the platform through the ideas Lab and the fact that they "LISTEN" to the users. Lastly, which is not really a software benefit, the community of users that are sharing their experiences for the greater good for all.

Desventajas

The support post "LIVE" - Processes too long, lack of knowledge and experience in the first line support team, no immediacy, solutions not always valid and some of the Self Service referral techniques support attempt to use to justify their solutions.

Hao
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 1/10/2022

Genesys Cloud CX Does Not Disappoint!

Puntos a favor

Our contact center infrastructure is complex. Genesys Cloud CX integrates with existing legacy applications and is used by agents in several divisions within our organization.

Desventajas

Chat bot was not easy to develop and deploy as we would like. Also, Genesys Cloud CX out-of-box reporting and dashboard is robust, but reports are limited to a certain number of rows.

Alternativas consideradas

NICE CXone, Five9 y Amazon Connect

Razones para elegir Genesys Cloud CX

We wanted a stable contact center solution that can support agents across the globe with minimal down time and a platform that is scalable to future demands and can be easily maintain.

Razones para cambiar a Genesys Cloud CX

We looked at solutions from Amazon, five9, and Nice. We ultimately went with Genesys Cloud CX because Genesys' product roadmap aligns with our organization's roadmap and can integrate with MS Teams, ServiceNow, and Salesforce CRM. Genesys Cloud CX architecture and interface make it easier for our internal teams to maintain and update before contacting Genesys support for assistance. Additionally, Genesys periodically update Genesys Cloud CX with new releases and enhancements, many of which we are looking to implement once available.

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