Sobre Upserve

Upserve by Lightspeed is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, online ordering, contactless payments, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including shift notes, tip adjustments, check-splitting, an integrated logbook, and workforce management. Upserve by Lightspeed additionally offers a restaurant-grade table-side POS. Upserve by Lightspeed allows front-of-house staff to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for changes to checks and set automated gratuity levels. The solution's 'Upserve Live' feature allows users to track restaurant and bar sales, guest counts, sales items and week-over-week trends.
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Precios de Upserve

Upserve no está disponible en versión gratuita. La versión de pago de Upserve está disponible a partir de 59,00 US$.

Precio inicial:
59,00 US$
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Upserve

Evaluación de función

Relación calidad-precio
4,2
Funcionalidad
4,2
Facilidad de uso
4,4
Asistencia al cliente
4,3
5 opinones sobre 274 Ver todas las opiniones
Kolby
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 20/8/2019

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Puntos a favor

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Desventajas

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Alternativas consideradas

Aloha EPOS y Toast POS

Razones para elegir Upserve

The system was incredibly unreliable, uncustomizable and just generally terrible.

Razones para cambiar a Upserve

Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.
Blake
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 30/4/2020

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Puntos a favor

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Desventajas

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Alternativas consideradas

Aloha EPOS

Razones para elegir Upserve

LAVU IS ABSOLUTE GARBAGE.

Software anterior

Lavu POS

Razones para cambiar a Upserve

Based on reviews of current/former customers, and transparency of the company.
Adrienne
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
3
Facilidad de uso
3
Asistencia al cliente
3

3
Publicado el 9/3/2021

Lacking

Not great. I am actively looking for a better POS. This company is too new and has a lot of kinks to workout. They claim to be designed by restaurant workers, and that just can't be the case.

Puntos a favor

What is there to like that other POS don't have? Nothing. At least one other POS has the "features" that UpServe claims to have.

Desventajas

There are many aspects of the system that need to be expanded upon. During the past few months there have been many challenges. There was a period that gift cards were not even redeemable while making online orders.
Currently you can not pick and choose which online items you want to accept preorders for.
Modifiers are a hot mess. It is not as advanced or user friendly as Focus or other POS systems. To make the modifiers easy for online customers they have to be super basic and not advanced enough for same menu items as in house items that staff rings in.
When having online ordering active you are allowed to set the anticipated order time; however, it always gives the customer the minimum time. It does not add minutes on when accepting a few back to back. It does not add time when there is a ticket of many items. Clearly 2 entrees is not going to take the same amount of time as 8 will. When selling on a busy night having to log in and go through a couple screens to change the frame is too much. It needs to be more easily accessible.
There are more things that I dislike about it, and it is the least user friendly system I have used since being in the restaurant business.

Alternativas consideradas

Focus X y Toast POS

Razones para cambiar a Upserve

I did not choose it. Someone that is no longer with the company.
Usuario verificado
  • Sector: Hostelería
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 7/2/2022

Upserve is an affordable, dependable POS solution

Overall it was a great experience. Customer support was prompt and knowledgeable. Easy to program buttons and change prices

Puntos a favor

Very cost effective solution that is cloud based. Big upgrade from Aloha NCR. Fast processing speed, mobile reporting on demand, and very secure

Desventajas

There were a few bugs during deployment including connectivity issues with some terminals.

Alternativas consideradas

Toast POS

Razones para elegir Upserve

for better processing speed on the cloud, increased security, better functionality

Software anterior

NCR Aloha

Razones para cambiar a Upserve

Better deal offered by Upserve
mike
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 21/9/2019

Upserve POS Review

Puntos a favor

Intuitive and user friendly design that is reliable.

Desventajas

We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

Alternativas consideradas

Toast POS

Razones para elegir Upserve

We needed a less dated software that was more user friendly.

Software anterior

Aloha EPOS

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