Reply


Logotipo de Reply

 

85 reseñas (4,5/5)
 

Reply is a cloud-based lead generation, contact management and email automation tool suitable for businesses of any size. The solution can be used for outbound and inbound sales, human resources and recruiting, business development, fundraising and more.

With Reply's finder tool, users can find company and prospect profiles and add them to their prospective list of customers. It allows users to search contacts by various parameters including role, experience, name or company. Users can also add contacts by uploading CSV files or by manual entry and then segment them or blacklist contacts as needed.

Reply’s campaign wizard allows users to define email workflows and send personalized and tailored messages. Users can check the performance of campaigns with metrics like open rate, delivery rate, reply rate, interested and not reachable.

Reply offers integration with popular customer relationship management (CRM) solutions including Salesforce, Close.io, Pipedrive and Base CRM.

 

Reply - New client followup
 
  • Reply - New client followup
    New client followup
  • Reply - Campaign activity
    Campaign activity
  • Reply - Finder
    Finder
  • Reply - Reports
    Reports
  • Reply - Contact list
    Contact list
  • Reply - Mailing from templates
    Mailing from templates
Sistemas operativos compatibles:
Navegador web (independiente de SO)

85 reseñas sobre Reply

 

Zee G. Especialidad: Externalización/deslocalización Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

29/3/2019

29/3/2019

Fuente de la reseña: Capterra

Make your emails reach your customers

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We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.

Puntos a favor

- because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument.
- it's convenient to create email chains and track notifications and responses.
- there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.

Puntos en contra

- the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.

Taras T.

6/6/2018

6/6/2018

Fuente de la reseña: GetApp

Cool stuff for cold email outreach

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Puntos a favor

Easy and intuitive design;
No worries about getting to spam lists;
It's not ESP - it's just a tool that automates your sales process
Great support

Puntos en contra

For early stages price pretty high. But it`s shouldn't be Reply`s problem )
Sometimes there are prospects in my list with passing variables. Reply stops such campaigns. I wish it stops only those incomplete leads. Because it's not an issue to search them in the whole pack without any filter

Usuario verificado Especialidad: Propiedad inmobiliaria Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

9/7/2019

9/7/2019

Fuente de la reseña: Capterra

Painful and unusable

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Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so.

Puntos a favor

The price of the software is reasonable.

Puntos en contra

There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts.

When you reach out to support they are prompt in responding, but totally unhelpful. They mainly just point out what you've usually already figured out by then - that the only way you are going to get the very reasonable thing you are trying to do done is going to be incredibly time consuming, and draining.

My favorite (said sarcastically) support guy there is one who, after telling you that you will spend the next three hours updating contacts one-by-one because the system is incompetently built, will then send you silly thumbs up gifs. Now, I enjoy a good gif as much as the next guy, but there is a time and place, and sending a funny gif to someone you've just doomed to several hours of inane data entry is next-level tone deaf.

Carl Z. Especialidad: Software informático Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

23/9/2019

23/9/2019

Fuente de la reseña: Capterra

Like breathing from a straw

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Good for most of the campaigns, but where I drew the line was in managing mixture of data in the system with new leads I needed to import. They just couldn't support me after trying and just stopped responding to me on chat, with nowhere to go... so I canceled my subscription.

Puntos a favor

It's reliable when you can get it to do what you need.

Puntos en contra

Support is chat only and while they try their best, they just are overwhelmed, and don't offer a paid version of support where you can just call someone. So you might invest thousands in an email list but be stuck on this email software and can't send stuff out because support is so limited. Because you only have a small window each week to send out email, if you can't solve your problem, your kind of screwed. Also, the user interface design is maddening at times. It's improved over the past year, but still common sense stuff isn't there.

Gustavo M. Número de empleados:  201-500 empleados Número de empleados:  201-500 empleados

18/10/2017

18/10/2017

Fuente de la reseña: Capterra

I couldn't do my job without it!

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Puntos a favor

I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.

Puntos en contra

Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!