ResNexus is a cloud-based property management software that helps increase reservations and revenue. As an all-in-one solution, ResNexus provides a beautifully designed ADA compliant website and booking engine to increase direct bookings. It also includes guest management, credit card processing, direct connections to marketing channels (such as Booking.com, Expedia, and Airbnb), dynamic pricing, automatic yield management, Quickbooks export, business reports, and much more. In addition, ResNexus increases your return guest rate with automatic email marketing that includes welcome, thank you, birthday and anniversary emails, as well as newsletters and promotions.
The ResNexus reservation grid highlights reservation activity for the next one to three months at a glance. Users can drag-and-drop existing reservations to a new room or date. It sends a confirmation mail to both users and guests whenever a new reservation is made through its online booking system.
ResNexus serves thousands of clients of various sizes in multiple industries, such as bed and breakfasts, hotels, lodges, campgrounds, and vacation rentals. The solution is PCI compliant with the third-party accredited audit. Support is offered via knowledge base, community forum and phone. Pricing options include per month, quarterly, or annual subscriptions.
Adam W. Especialidad: Hostelería Número de empleados: 2-10 empleados
ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!
ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types.
I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.
I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.
Respuesta: ResNexus 31/1/2020
Thank so much for the wonderful review. We appreciate your business!
David L. Especialidad: Hostelería Número de empleados: 2-10 empleados
ResNexus is an essential tool for us in running our business. We have used other similar online tools/services, but ResNexus far exceed them all. Highly Recommend, the change over to them is totally worth the initial setup and training.
First, the team helps us with every configuration necessary to get us started day one. The training that comes with the product is key to establish an online presence necessary to run our business. ResNexus offers so much whether your a small B&B or a large hotel. Key features include simple online booking tools, marketing & sales tools, front desk interface, administration tools all in one product. It provides a very professional look and syncs via their channel manager to work seamlessly with all the big external online booking sites.
Initially the marketing feature offered that handles the promotion/newsletters is somewhat complicated for the average user. But I have to say that if I need assistance they are there for me all the way with their red carpet service.
Ron B. Especialidad: Hostelería Número de empleados: 2-10 empleados
As I mentioned earlier any innkeeper will do well to implement this software. We have a quality relationship with ResNexus with no plans to change. We made the change to ResNexus December of 2017. I depend on ResNexus the same as I do our banking source.
I discovered ResNexus from another innkeeper's website. After I reached out to their organization the presentation was well organized leading to my making the only change we have made in the nine years of our establishment. Customer service is reliable. The company operates with integrity and takes responsibility when needed. Any innkeeper would make a solid choice to use this software.
My comment is not a negative concerning RexNexus. When you implement the software review all your settings very carefully.My reasoning if your company works with online booking agents, it is important that your settings are correct to prevent mishaps. Just a FYI always keep a weather eye on your OTS especially if you use direct connect.
Respuesta: ResNexus 31/1/2020
Ron, thank you so much for taking the time to leave such a great review! We appreciate your business!
Rhitt F. Especialidad: Hostelería Número de empleados: Trabajador autónomo
Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.
I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.
If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
"accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.
Respuesta: Nathan 29/11/2018
Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.
For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.
With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.
When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.
When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.
If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.
Thank you for using ResNexus and helping us improve.
Ellen G. Especialidad: Hostelería Número de empleados: 2-10 empleados
We switched to ResNexus from another reservation system a few years ago. ResNexus' system is easy to use and they are constantly improving it. I also attend their annual training at their headquarters to make sure I am taking advantage of all their system has to offer. Finally, all the people I have encountered at ResNexus have been knowledgeable and responsive.
Easy of use
I like everything about the ResNexus software.
Respuesta: ResNexus 31/1/2020
Thanks for the great review and for coming to ResNexus Academy!. We appreciate your business!