mHelpDesk


Logotipo de mHelpDesk

 

786 reseñas (4,5/5)
 

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.

mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.

Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.

 

mHelpDesk - Dashboard
 
  • mHelpDesk - Dashboard
    Dashboard
  • mHelpDesk - Job management
    Job management
  • mHelpDesk - Scheduling
    Scheduling
  • mHelpDesk - Staff notifications
    Staff notifications
  • mHelpDesk - Integrated payment processing
    Integrated payment processing
  • mHelpDesk - QuickBooks sync
    QuickBooks sync
Sistemas operativos compatibles:
Navegador web (independiente de SO)

786 reseñas sobre mHelpDesk

 

Shai M. Especialidad: Propiedad inmobiliaria

15/4/2015

15/4/2015

Fuente de la reseña: GetApp

Exceptional service and software

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Calidad del producto

 

The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.

Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)

Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!

Puntos a favor

Customizable
Coloring of the work order type
Recurring maintenance
Report

Puntos en contra

The mobile app needs a serious upgrade!
Being able to upload more then one file at a time (picture in particular)
bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back

Julie H. Especialidad: Construcción Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

30/5/2019

30/5/2019

Fuente de la reseña: Capterra

Great Customer Support

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Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Puntos a favor

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Puntos en contra

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

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Respuesta: mHelpDesk 3/6/2019

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Casey K. Especialidad: Propiedad inmobiliaria Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

11/5/2020

11/5/2020

Fuente de la reseña

Property Management user for 5 years

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Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.

Puntos a favor

Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.

Puntos en contra

Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.

Leslie D. Especialidad: Arquitectura y planificación Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

13/8/2019

13/8/2019

Fuente de la reseña: Capterra

Worst CRM Of All Time

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My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product.
I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.
My company speaks with them at least 3 days/wk.

Puntos a favor

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.

Puntos en contra

This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE!

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Respuesta: mHelpDesk 14/8/2019

Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.

Jamie S. Especialidad: Servicios para el consumidor Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

11/2/2020

11/2/2020

Fuente de la reseña

Excellent Platform

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The demo and set up was great! They did the hard part with our onboarding.

Puntos a favor

The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Puntos en contra

There are report limitations. I have not been able to create a report that will include customer's email addresses.