Sobre CallTools

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations. CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail. CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a view of all their call center activities. CallTools offers support via online ticket portal, live chat, email and phone.
CallTools Software - 1
CallTools Software - 2
CallTools Software - 3
CallTools Software - 1 - miniatura
CallTools Software - 2 - miniatura
CallTools Software - 3 - miniatura

Precios de CallTools

CallTools no está disponible en versión gratuita.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

Alternativas a CallTools

ReadyMode

ReadyMode is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features...
Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and...

Mojo Helpdesk

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT,...

Fusion Connect CCaaS

0
Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication...

ChaseData CCaaS

ChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into...

Genesys Cloud CX

Genesys Cloud CX creates fluid conversations across digital and voice channels in an easy, all-in-one interface....

Opiniones de CallTools

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,8
Funcionalidad
4,8
Facilidad de uso
4,8
Asistencia al cliente
4,8
5 opinones sobre 85 Ver todas las opiniones
Daniel Alejandro
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 24/1/2019

Useful tool for customer service

This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

Puntos a favor

It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

Desventajas

Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

Joseph
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 8/11/2020

Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won!

Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

Puntos a favor

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Desventajas

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Alex
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
5
Facilidad de uso
5
Asistencia al cliente
3

3
Publicado el 29/8/2020

Great platforms elevated requirements.

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Puntos a favor

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Desventajas

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Alternativas consideradas

Aircall

Razones para elegir CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Razones para cambiar a CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.
Peter
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 13/4/2021

CallTools Review

[SENSITIVE CONTENT HIDDEN] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly.

Puntos a favor

I find its very user friendly and provides many options to implement for calling / tracking etc.

Desventajas

Nothing really.....I simply want to try another vendor to compare services.

Alternativas consideradas

ReadyMode

Razones para cambiar a CallTools

I thought Xencall sounded like a better fit for a big company but Im going to try them to compare.

Respuesta de CallTools

Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team

Respondido el 15/4/2021
David
  • Sector: Energías renovables y medio ambiente
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 18/9/2019

CallTools Simplifies Your Company's Growth

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

Puntos a favor

The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Desventajas

None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

Categorías relacionadas