Sobre LiveAgent
Precios de LiveAgent
LiveAgent dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de LiveAgent está disponible a partir de 15,00 US$/mes.
Alternativas a LiveAgent
Reseñas de LiveAgent
Evaluación de función
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Usado A diario en Más de dos años
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Fuente de la reseña
Huge platform with many possibilties.
I have been using LiveAgent for a couple years and find it an excellent choice, you will be able to easily keep tabs on clients. If you work with a team it brings many gamification badges and all kinds of professional ticket routing features. It also includes many reporting features which are important to keep tabs on how your team and clients are working. LiveAgent also includes many automation possibilities through both no-code SaaS such as Zapier and their own API/Webhooks and Rules automations.
Puntos a favor
I mostly use LiveAgent to keep email tickets for my support contracts. However I can see the huge potential it brings as a full-fledged, omni-channel helpdesk platform. LiveAgent will let you pick and choose which features you use. For example, you can use their live-chat widgets, or you can connect a voice ip line to take calls. It can even handle contact forms. In any case, client information will be readily available for a better support experience.
Puntos en contra
As functional as the web platform is, they are a bit stagnant on modern working life. For example, logging into two browsers will close the session on one side, and their mobile App on iOS doesn't send notifications if you are AFK on your computer. The app is not very friendly. Knowledge base pricing seems a bit high for what I believe is a very simple feature.
Respuesta de QualityUnit
Hi Alfredo :) thanks a lot for your kind and honest feedback! We are thrilled to have you with us. We want to be the best on the market and our team is taking notes of any suggestions for improvement via chats on our website or via email at [email protected]
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Usado A diario en Más de dos años
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Fuente de la reseña
Excellent Experience Overall - I Recommend LiveAgent
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Puntos a favor
For day-to-day use, it is very intuitive for our client services team; the interface is visually intuitive, with colour coding that makes easy to see which tickets need attention and when. The automatic rules also offer a large amount of flexibility in managing support tickets and providing the right information to our team.
Puntos en contra
Some basic features are not yet included; e.g. instead of responding to an individual message, you have to forward that message, and choose all the recipients again. However, I've noticed that new features are available often, and I am confident inconveniences such as this will be resolved with time.
Respuesta de QualityUnit
Hi Jacob,
Thank you for such a nice review. We pride ourselves in making our software feel natural and simple to use and are glad to see the work is paying off. That said, there are always areas where we can improve and will continue to do so to provide the best helpdesk software on the market.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Usado A diario en Más de un año
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Fuente de la reseña
Significant Value for the price
Puntos a favor
Price, Excellent customer support, large amount of features and functionality
Puntos en contra
While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Respuesta de QualityUnit
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Usado A diario en 1-5 meses
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Fuente de la reseña
Great product for managing client tickets
It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.
Puntos a favor
The product is extremely easy to use and the navigation is user friendly. And has all the features required for managing a ticketing system.
Puntos en contra
It would be great to have time to record features against each ticket. Currently, we have to use another platform (TimeNEye) to do that for us.
- Sector: Aerolíneas/aviación
- Tamaño de la empresa: 11-50 empleados
- Usado A diario en Más de un año
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Fuente de la reseña
Easy to navigate with great support
I found the transition to Live Agent desk to be very easy and user-friendly. This product is an essential tool for my team. It allows us to easily see which tasks/tickets are urgent, require a follow-up, and the customizable tags help to create an efficient workflow.
Puntos a favor
The system is easy to use and my staff was able to quickly learn the system. It's set up in a logical way and their customer support is fantastic. This software makes it easier for my team to stay organized and prioritize tasks accordingly.
Puntos en contra
I wish there was a way to customize the "ticket number." It's is auto-generated and sometimes our clients remove the information because they think it looks suspicious. This causes problems when a client replies since the system then creates a new ticket without connecting to the original message.
Respuesta de QualityUnit
Hi Alissa,
Thank you very much for your kind feedback. It's amazing to see that LiveAgent has been the right fit for you and your company and that it was easy and smooth to get used to working with it. We are constantly working to further improve and enhance the software so stay tuned for more updates and don't hesitate to contact us if you ever need assistance - we are available 24/7!
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