Sobre ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel. With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections. ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices. ConnectWise Control is available on an annual subscription basis that includes support via phone.
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Vídeo de ConnectWise Control
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Precios de ConnectWise Control

ConnectWise Control dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de ConnectWise Control está disponible a partir de 29,00 US$/mes.

Precio inicial:
29,00 US$/mes
Versión gratuita:
Prueba gratuita:

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Opiniones de ConnectWise Control

Evaluación de función

Relación calidad-precio
4,6
Funcionalidad
4,5
Facilidad de uso
4,6
Asistencia al cliente
4,4
5 opinones sobre 1.806 Ver todas las opiniones
Jeev
  • Sector: Productos farmacéuticos
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 2/7/2019

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Puntos a favor

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Desventajas

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Alternativas consideradas

Rescue

Razones para elegir ConnectWise Control

More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Software anterior

TeamViewer

Razones para cambiar a ConnectWise Control

For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
Jonathan
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
0

4
Publicado el 31/8/2021

A lot of value for dollar with ConnectWise Control

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Puntos a favor

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Desventajas

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Henry
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 17/9/2022

Excellent Remote Control/Access Platform

We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in providing this support as it allows us to easily connect to our clients and step them through their problems.

Puntos a favor

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.

Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

Desventajas

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

Alternativas consideradas

TeamViewer, Splashtop Business Access y AnyDesk

Razones para elegir ConnectWise Control

We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over.

Software anterior

TeamViewer

Razones para cambiar a ConnectWise Control

Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues.
Kristin
  • Sector: Productos químicos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
4
Facilidad de uso
3
Asistencia al cliente
0

3
Publicado el 31/8/2022

Very easy software to use

Puntos a favor

I liked that this was easy to learn and navigate.

Desventajas

Nothing, this worked perfectly for what we needed.

Warren
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
4

5
Publicado el 6/6/2022

A Reliable, quick and lightweight solution.

ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. It's configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial.

Puntos a favor

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

Desventajas

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

Alternativas consideradas

VNC Connect

Razones para elegir ConnectWise Control

TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily.

Software anterior

TeamViewer y VNC Connect

Razones para cambiar a ConnectWise Control

ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers.

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