Sobre Convoso

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, outbound emailing, smart voicemail drops and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.
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Vídeo de Convoso
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Precios de Convoso

Convoso no está disponible en versión gratuita. La versión de pago de Convoso está disponible a partir de 90,00 US$/mes.

Precio inicial:
90,00 US$/mes
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Convoso

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,4
Funcionalidad
4,4
Facilidad de uso
4,6
Asistencia al cliente
4,6
5 opinones sobre 57 Ver todas las opiniones
Usuario verificado
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 6/5/2018

An excellent piece of software that has lead to increased productivity and leads using...

Puntos a favor

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Desventajas

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Respuesta de Convoso

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

Respondido el 14/5/2018
Kyle
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 22/8/2022

Best-in-class Call Center Dialer

Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.

Puntos a favor

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Desventajas

The agent-facing dashboard could use further advancement, including more extensive gamification.

Alternativas consideradas

Five9

Razones para elegir Convoso

The previous dialer did not have the high-power capabilities to help us scale above a small team. There were many inefficiencies and gaps in capability.

Razones para cambiar a Convoso

Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting.
Kosh
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
1
Funciones
1
Facilidad de uso
1
Asistencia al cliente
1

1
Publicado el 17/8/2021

Not worth it!

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Puntos a favor

Nothing about this dialer is as they claim.

Desventajas

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Respuesta de Convoso

Thank you for your review. We apologize for any issues you have. we stand by our service offering as the #1 outbound dialer in the industry and as we have, will continue to work with you on any issues you may be experiencing.

Respondido el 6/1/2022
Aubrey
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 26/8/2022

Convoso User

Great!

Puntos a favor

The software is easy to use and no issues

Desventajas

Customer support has been non-existent at some points in our relationship

Alternativas consideradas

LiveVox

Razones para elegir Convoso

Texting and Spam Likely

Software anterior

Five9

Razones para cambiar a Convoso

Texting and Spam Likely
Sean
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 1/9/2022

Convoso Review

Convoso is a top notch SAAS provider with customer experience top of mind from the [SENSITIVE CONTENT] to Support.

Puntos a favor

Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.

Desventajas

Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.

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