Convoso Cloud Contact Center


Logotipo de Convoso Cloud Contact Center

 

14 reseñas (4,5/5)
 

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops and Dynamic IVR to pre-qualify leads automatically.

As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. 

The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads. 

The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.

 

Convoso Cloud Contact Center - Campaign and agent statuses
 
  • Convoso Cloud Contact Center - Campaign and agent statuses
    Campaign and agent statuses
  • Convoso Cloud Contact Center - Campaign reporting
    Campaign reporting
  • Convoso Cloud Contact Center - Lead and list settings
    Lead and list settings
  • Convoso Cloud Contact Center - Predictive dialer settings
    Predictive dialer settings
Sistemas operativos compatibles:
Navegador web (independiente de SO)

14 reseñas sobre Convoso Cloud Contact Center

 

Usuario verificado Especialidad: Hospital y atención sanitaria Número de empleados:  201-500 empleados Número de empleados:  201-500 empleados

3/5/2019

3/5/2019

Fuente de la reseña: Capterra

A Friendly user software

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I have great experience with convoso.

Puntos a favor

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Puntos en contra

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

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Respuesta: Convoso 9/5/2019

We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

Imelda C. Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

12/2/2019

12/2/2019

Fuente de la reseña

Contact Center VOIP and dialer for inbound or outbound calls

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Puntos a favor

If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice. You can customize the disposition based on recyclables or non recyclable leads. Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go. Forms when filled up are saved automatically. Caller id also works on inbound calls.

Puntos en contra

There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.

Usuario verificado Especialidad: Seguros Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

29/11/2018

29/11/2018

Fuente de la reseña: Capterra

This should be your first Dialer!

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We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

Puntos a favor

This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Puntos en contra

Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

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Respuesta: Convoso 10/12/2018

We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.

Holly D. Especialidad: Marketing y publicidad Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

14/9/2017

14/9/2017

Fuente de la reseña: Capterra

Convoso's system and team are amazing! They take care and consideration of their customers needs

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We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

Puntos a favor

I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

Puntos en contra

There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

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Respuesta: Convoso 9/11/2017

Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

Usuario verificado Número de empleados:  1001-5000 empleados Número de empleados:  1001-5000 empleados

6/5/2018

6/5/2018

Fuente de la reseña: Capterra

An excellent piece of software that has lead to increased productivity and leads using automation.

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Puntos a favor

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Puntos en contra

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

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Respuesta: Convoso 14/5/2018

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.