CAFM Explorer by McLaren Software is a leading, end-to-end facilities management product that combines a help desk, space planning, preventive maintenance, asset management and more into a single solution.
CAFM Explorer allows users to scale their businesses but without a large-scale additional investment. All features are included in the main license, so users can use all or just a portion of the software at will and scale as needed without any additional costs.
CAFM Explorer utilizes the familiar look and feel of Microsoft Outlook to encourage a lower learning curve. There's also an import facility to port over existing data into a single, centralized database that's the core of the software.
Built around this core is a reactive, responsive help desk application. From this application, users can take advantage of the additional features for asset tracking, resource booking, planned maintenance, move management, lease administration, as well as a selection of customizable reports.
We recommend CAFM Explorer to buyers in a variety of industries. It's a great fit for any organization looking to lower their costs and risk through an effective, powerful facilities management solution.
Excellent - and with the Work Planner in the 2012 upgrade we can start to plan work more effectively.
We are using CAFM to manage our PPMs and reactive work, manage our assets, book transport and produce our monthly Performance Indicator reports.
The new Work Planner will enable managers to program work down to individaul team member and enable the helpdesk to see who is available for reactive work.
Work planner can also hold absence days and training etc - we had to use a separate spreadsheet previously - now all nicely wrapped up in one neat package!!
We now have also CAFMNet Advanced Helpdesk which will be used by our Building Managers to assign work and complete job tickets
Also implementing CAFMNet Advanced User to give customers better information and allow them to add notes and questions to job tickets.
We have had some development work done to enable us to use CAFM to provide space data for our Estate Management Statistics - will be a real saving in staff time once fully implemented and will enable us to easily provide reports to Colleges and Schools.
None really - but it would be great if we could add shift patterns to the trade staff
CAFM Explorer is a powerful, sophisticated and highly recommended software for the Facilities Management industry.
CAFM Explorer is a feature rich software that has many capabilities suited for the operations of professional facilities management company. The interface is very easy to use as it designed with a similar and familiar look as Microsoft Outlook. The unique drag and arrange feature for lists, especially in the HelpDesk module, helps the user find and group maintenance requests according to his/her requirements, making the users' work much easier. In addition, support from FMx Ltd is just excellent. The best part about FMx Ltd is that they keep working hard to continuously improve the software and upgrade its features based on feedback from FM industry peers and professionals.
There is no locally based support (in case of emergencies). Although the support through Skype, emails and phone calls are quite helpful, useful, and prompt; there is a possibility that some support requests would have have to wait till there is a reply from the CAFM team during their office hours (which might matter if your operations are based internationally).
Amer H. Especialidad: Propiedad inmobiliaria Número de empleados: 13-50 empleados
- rich software
- many options
- breakdown for each building
- ability to make any changes
- user friendly
- support is hard to reach (especially when they switched to Mclaren)
- only in English (could help if bilingual)
Would really appreciate to have a training at the site conducted in person at the office here for an effective transfer of related skills with regard to CAFM. Otherwise the usage of CAFM will be not of choice and might revert to compatible alternatives.
We have been using the CAFM since few years back and has really benefited our daily operations.So far only the heldesk module has been fully utilized but other functionalities were about only 10% utilized. This was due to the lack of knowledge on the usage. Really need to get the users to understand and master the usage. That's the reason why the CAFM 2012 was not deployed although we have the installer and liciense purchased. Due to this reason I can't convince management to go for upgrades as we lack hands on the overall CAFM Management. I'd requested somebody from CAFM, HQ to drop by at our office in Khartoum but was not possible due to implication issues as Sudan is a US sancntioned country.
A fantastic product which we are commited to working with in the long term. We are eagerly awaiting future developments and will upgrade whenever possible.
Reporting function is great with some really useful standard reports available. The widgets on the CAFM today page are useful and are now displayed in our office on a large screen for all to see.
Customer service and support is superb and the new addition of the account manager will make our communication with CAFM even better.
Some new widgets would be good which are more specific to our needs and some of the reporting could be easier to set up. Eg when setting up a similar report to be sent to individuals, it would be good to be able to clone the report then make the minor changes that are required. When allocating jobs to the engineers it would be good if the same job number couls be used when applied to multiple engineers. At present if I send "Engineer A" to a job for 2 days and "Engineer B" only attends for the first day, I need to raise 2 different job numbers.
Would be good if the system could generate quotes which could then become the jobs/work instructions.