Sobre Upserve

Upserve by Lightspeed is a complete restaurant management solution featuring an Android or iOS-based point-of-sale (POS) system, online ordering, contactless payments, automated inventory management, sales analytics, and more. The platform offers several time-saving tools, including shift notes, tip adjustments, check-splitting, an integrated logbook, and workforce management. Upserve by Lightspeed additionally offers a restaurant-grade table-side POS. Upserve by Lightspeed allows front-of-house staff to assign tables to different zones and get a view of what is happening at the tables. Servers can course items, add modifiers, customize menus and fire orders with one tap while adding notes to checks that are seen by the front- and back-of-house. Restaurants can set access levels for manager approval for changes to checks and set automated gratuity levels. The solution's 'Upserve Live' feature allows users to track restaurant and bar sales, guest counts, sales items and week-over-week trends.
Upserve Software - 1
Upserve Software - 2
Upserve Software - 3
Upserve Software - 4
Upserve Software - 5
Upserve Software - 1 - miniatura
Upserve Software - 2 - miniatura
Upserve Software - 3 - miniatura
Upserve Software - 4 - miniatura
Upserve Software - 5 - miniatura

Precios de Upserve

Upserve no está disponible en versión gratuita. La versión de pago de Upserve está disponible a partir de 59,00 US$.

Precio inicial:
59,00 US$
Versión gratuita:
No
Prueba gratuita:
No

Alternativas a Upserve

Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like...

Aloha EPOS

Aloha EPOS is a cloud-based software that helps businesses in the hospitality industry manage point of sale operations...

Revel Systems

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS)...

Square Point of Sale

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS...

NCR Aloha

Aloha POS (point of sale) is a cloud-enabled solution designed for various types of businesses in the restaurant...
Focus X is an all-inclusive enterprise resource planning (ERP) system that helps you connect every aspect of your...

Opiniones de Upserve

Evaluación de función

Relación calidad-precio
4,2
Funcionalidad
4,2
Facilidad de uso
4,4
Asistencia al cliente
4,3
5 opinones sobre 274 Ver todas las opiniones
Kolby
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 20/8/2019

Upserve is Second to None

From back office functionality to ease of training to customer service my experience with Upserve is rivaled by no other POS system.

Puntos a favor

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

Desventajas

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

Alternativas consideradas

Aloha EPOS y Toast POS

Razones para elegir Upserve

The system was incredibly unreliable, uncustomizable and just generally terrible.

Razones para cambiar a Upserve

Pricing was very reasonable, 24/7 support is amazing and the ease of use and reportability are amazing.
Blake
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 30/4/2020

Easy and Efficient, Upserve

I do not have a negative thing to say about Upserve.

Puntos a favor

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

Desventajas

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

Alternativas consideradas

Aloha EPOS

Razones para elegir Upserve

LAVU IS ABSOLUTE GARBAGE.

Software anterior

Lavu POS

Razones para cambiar a Upserve

Based on reviews of current/former customers, and transparency of the company.
Chad
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
1
Funciones
3
Facilidad de uso
4
Asistencia al cliente
2

1
Publicado el 26/8/2022

Upserve POS 3.0 disaster

We can not wait for our contract to expire so we can afford to migrate to a more stable software solution that offers more robust online ordering functionality. Upserve served us well for a couple of years. But after the acquisition by Lightspeed the reliability has nose-dived therefore we can no longer continue down this path.

Puntos a favor

Upserve worked well for us for almost 2 years. Our staff finds that order entry and management to be easy and intuitive.

Desventajas

After the release Upserve POS 3.0 we have had nothing but problems, Mis printed tickets, ghost tickets printing randomly days after the order was placed Items entered on multiple tickets at the same time for different tables. Time clock entry issues, Screen load times greatly increased with this version. The list goes on and on.
Aside from the bugs, the lack of online ordering features and custom layout capabilities is shocking. Virtually Zero PROMO or coupon code capability. Terrible item and online page layout abilities. Poor shopping cart checkout flow. Upserve is definitely not for any business that wishes to sell products online for takeout or delivery.
Lot of limits when it comes to pizza business custom pizza ordering capabilities.

Usuario verificado
  • Sector: Hostelería
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 7/2/2022

Upserve is an affordable, dependable POS solution

Overall it was a great experience. Customer support was prompt and knowledgeable. Easy to program buttons and change prices

Puntos a favor

Very cost effective solution that is cloud based. Big upgrade from Aloha NCR. Fast processing speed, mobile reporting on demand, and very secure

Desventajas

There were a few bugs during deployment including connectivity issues with some terminals.

Alternativas consideradas

Toast POS

Razones para elegir Upserve

for better processing speed on the cloud, increased security, better functionality

Software anterior

NCR Aloha

Razones para cambiar a Upserve

Better deal offered by Upserve
mike
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
4
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 21/9/2019

Upserve POS Review

Puntos a favor

Intuitive and user friendly design that is reliable.

Desventajas

We were hoping that the portable POS would not just be shrunken down versions of the normal POS. Some of the charging ports and charging ports have needed to be replace more frequently than we thought they would.

Alternativas consideradas

Toast POS

Razones para elegir Upserve

We needed a less dated software that was more user friendly.

Software anterior

Aloha EPOS

Categorías relacionadas