SAP Hybris is an omnichannel commerce platform, offering products to help enterprise companies target, engage, and support their customer base. The solution is available for cloud-based or on-premise deployment and integrates with multiple applications.
Their commerce platform makes up the core of SAP Hybris. It combines multiple touch-points for businesses to connect with their customers, whether it be online, mobile, social media or print. Marketing applications allow users to gather real-time insights into customer trends, allowing for targeting the customer experience across channels. Automation capabilities abbreviate processes to follow leads through the sales funnel. SAP Hybris Service helps manage client self-service, contact centers, and field service tracking.
Multi-site and currency options are provided by the solution for global companies. It delivers a suite of applications that can be used to manage the client lifecycle, from marketing and sales, to support and service.
Support is available via phone and email.
Steven T. Especialidad: Internet Número de empleados: 1001-5000 empleados
excellent multichannel marketing tool that helps us plan and manage our marketing channels
it helps us to have accurate information about our CRM, it also helps in the segmentation and planning of our different marketing channels. After gathering all these data we have a clearer vision of interests, movements, tastes of clients, as well as possible recommendations to increase conversions.
The integration process was cumbersome and it took me several hours.
Patrick J. Especialidad: Software informático Número de empleados: 10.001+ empleados
Configuration Options provide plenty of flexibility
Configurations easy to make and maintain
Understanding relationships and effects of configuration is a large task at first to take on. Need to be organized in a design concept before starting