Practice Director EHR is an Electronic Health Record (EHR) and practice management solution designed for eye care practices. The application offers modules for medical billing, patient scheduling, picture archiving, and accounting. The software provides a multi-deployment option where users can go for an on-premise solution or a web –based option. The web-based version offers automatic data backup, as well as software updates.
Practice Director EHR offers an e-prescribing solution that helps medical practitioners to qualify for the government EHR and e-Prescribing incentives. The EHR solution provides features like drawing tool, document management, image management, and auto-scoring function. The application reduces medication errors by providing drug history and drug coverage information.
Practice Director EHR is ONC-ATCB certified and supports CPT and ICD-9 codes. The software provides process documentation with drop-down menus and additional fields that can be customized as per individual practice workflow. Practice Director EHR provides user training and support and also handles all the questions or requests.
Jay C. Especialidad: Práctica médica
The staff at Practice Director have been great. I liked that I had a specific support person. She was fast and knowledgeable. Software is acceptable for a very small and slow office. However the in-office patient tracker was great. In-office server based, stable and sometimes fast.
This software was the bottleneck in our office. All of the calls for tech support were because there was a problem in updating and that happened frequently. Few aspects are intuitive and most steps are a work-around. There is not a place for medication allergies...but there is a work around. Reporting is not interactive - it's basically a picture of the data. Also, this software can not handle anything complex in terms of contact lenses -- no place for things like toric PCs, D/N designation with multifocal SCLs, or bitorics. You will be confined to pull-down boxes (cumbersome) that are just big enough for simple data. Customization options are minimal. Also, printing patient records is 7-8 pages minimum -- even for something as simple as CL or IOP check. Also, this software keeps blasting alerts at inappropriate times...like when you open patient demographics. That means that we can't have the volume on our PCs up to hear interoffice messaging. Oh, and if the only way to multitask is to open (and sign into) multiple windows. If you move from scheduler to EHR and back to scheduler in the same window, you will not go back to where you were. Maddening. Or, if you want to look at previous CL orders, then previous glasses orders, you need to search for the patient again to find the glasses orders. We also had ludicrous alert windows: since this software does not auto-save, you need to save drafts manually, but when you do, an alert window pops up to ask you if you want to save a draft. You have only two choices: click "OK" or cancel the window. Why? There are also pop-ups regarding saving changes, even if there are no changes made.
Basically, few things are smooth and easy with this software and maybe that's fine if you have as much time as you want to mess with it. But if you are busy and in the weeds, this software will raise your blood pressure.
I recommend you keep looking. I used this software for 6 years and my frustration level continued to grow. After changing, I wished that I would have jumped ship years earlier. Also, when I called this company to help me migrate my data (that is when they learned that I was moving to a different software), they would not return my calls, would not answer my emails and provided no help in any way whatsoever.
Mark K. Especialidad: Práctica médica Número de empleados: 13-50 empleados
This system is the worst I have ever encountered. The absolute nadir. If my practice were newer or smaller or unable to withstand the financial upheaval caused by this EMR and this company's lack of support, we would have gone under. I encourage extreme caution.
The best I can say is that, after years struggling with this software and hundreds of thousands of dollars of "false credits" generated spontaneously by a required update, I was able to achieve a brief period of relative calm with the company and the system. Then the latest "update" came out and the system is now nigh unusable. Staff is non-responsive and masterful at excuses.
Too numerous to mention. In my view, this EMR's inefficiencies are a threat to a practice. We have a large and experienced staff and we struggle mightily with it just to stay afloat.
1. Poor support, actually aggressive personnel if you ask too many questions.
2. Inefficient accounting system. Unable to run reports. Unable to accurately invoice. Unable to access an invoice after 1.5 months when some payers take longer than that.
3. Latest update simply doesn't function and staff responds "Huh. We'll have to talk to developers." After more than a week waiting for a call back, company's staff cannot answer basic questions as to system performance.
I have a business background and started consulting regularly with optometric practices shortly after getting my MBA. My comments on Practice Director come from a little over a year of working with their software, pulling data, talking with them on the phone, and working with the staff on different issues. I also connect with the optometrists on the length of time required to enter records in Practice Director, as this is an important part of our flow. I want to briefly mention two main areas where I think Practice Director falls short.
Ease of entry - This could be much better. We have changed the flow of the office using Practice Director to have staff input data because it is such a drain on time. Even pulling up a schedule for the right doctor is incredibly frustrating. My experience is that it generally takes about two to three times the effort necessary to access something. The doctors estimate that it took about 3 minutes less per patient to input patient data with the prior Practice Management software. Add up the number of patients most doctors offices see, and 3 minutes per patient additional is huge. (Note that the additional time per patient in this case is after over three years of working with the software, so the additional time per patient isn't just growing pains.)
Data availability - From my standpoint, this is the most frustrating part. The most basic business class will tell you that you always have to know how much money is coming in, and how much money is going out. I tried to pull these numbers when analyzing optical effectiveness but could only pull the amount that we bill. Quite honestly, the amount that we bill doesn't matter; what matters is the amount that we get paid. I called Practice Director about this, and they said it couldn't be pulled unless I wanted to pay their engineers to write a script to do so.
I have tried to analyze patient demographics, insurances, hours, doctor effectiveness, and many other things. Without exception I have found that if I wanted reliable data, I had to have the staff manually keep track of the data, then wait until we had a large enough sample size to be statistically relevant. As a consultant, I have found that I need to spend at least three times longer with this practice because my hands are tied due to lack of data available in Practice Director.
For the above reasons, and some that I'm sure I'm forgetting, I'm researching other practice management software to recommend to optometric practices I consult with.
Note: to be fair, Practice Director just released an update that includes easier availability of statistics, but I haven't had time to fully feel it out yet. Previous updates have been a let-down, but maybe this one is better?
It is good for doing narrative type encounters because you can just type in paragraphs. If the encounter has a commonly used code it makes it easier because it can be hard to find diagnoses.
EHR encounters are difficult to perform and not like a real chart. It is not Windows based so I never got comfortable with the setup.
Tim B. Especialidad: Práctica médica Número de empleados: 2-10 empleados
Very Decent Software for the price. Completely functional with Electronic prescribing capability and ability to link to billing clearinghouse
Level of customization is poor, Output of reports uses a lot of paper since it prints an exact graphical copy of the record instead of extracting the info and making a letter.