Sobre AreTheyHappy

AreTheyHappy is a cloud-based application used daily by marketing, operations and rront-line teams in the restaurant and hospitality industries. The custom-built solution helps multi-location restaurant chains and hospitality businesses take their customer experience to the next level. By growing brand awareness, monitoring customer satisfaction and analyzing choice drivers and sentiment while coordinating internally on daily tasks. AreTheyHappy is the most straightforward, easy to use software for restaurant and hospitality businesses to manage online brand reputation. Keep your customers engaged from one inbox and reply to reviews, social media comments and direct messages. AreTheyHappy empowers your brand's customer experience online by bringing unlimited data streams in one place. Restaurant and hospitality brands now have their own command centre to monitor performance and growth like no other. From a location to a brand level, track NPS, customer sentiment and choice drivers. With state of the art AI analysis, fast-growing brands get ahead of their competition utilizing data-driven decisions in operations and marketing.
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Vídeo de AreTheyHappy
AreTheyHappy Software - 1 - miniatura
AreTheyHappy Software - 2 - miniatura
AreTheyHappy Software - 3 - miniatura
AreTheyHappy Software - 4 - miniatura

Precios de AreTheyHappy

AreTheyHappy no tiene versión gratuita, pero ofrece una prueba gratis.

Precio inicial:
Sin información del proveedor Ver precios
Versión gratuita:
No
Prueba gratuita:

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Opiniones de AreTheyHappy

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,7
Funcionalidad
4,6
Facilidad de uso
4,9
Asistencia al cliente
5
5 opinones sobre 15 Ver todas las opiniones
aristides
  • Sector: Redacción y edición
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 29/5/2022

Are they happy sigue siento una alternativa excepcional para las franquicias de hostelería

excelente mi experiencia en Are They Happy se aprende mucho

Puntos a favor

hace que sus franquicias sean potenciales haciendo de sus puntos una escalera para el crecimiento de sus clientes en cuanto al conocimientos de sus marcas

Desventajas

su diseños debería ser mas llamativos en cuanto a diseños gráfico

Tobi
  • Sector: Hostelería
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 19/4/2021

ATH is a fantastic tool to help listen to and understand customers in an increasingly online...

AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook & more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights & trends we can act on. And last but not least, a massive thank you to ATH’s [SENSITIVE CONTENT HIDDEN] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world!

Puntos a favor

- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard
- easy to understand data driven insights
- superbly user-friendly
- time saving technology

Desventajas

there is genuinely nothing to list here, ATH does exactly what it says it does really well

Alternativas consideradas

Reputation y ReviewTrackers

Software anterior

Yext

Razones para cambiar a AreTheyHappy

best fit, and a great team driving the tool's continuous development

Respuesta de AreTheyHappy

Hi Tobi, we're excited to be part of Rocket Restaurants' strategy with regards to improving the overall Customer Experience.

Thank you for this awesome review, the trust and the constant feedback you and the team are giving us so that we can improve every day.

Stijn

Respondido el 3/5/2021
Kick
  • Sector: Restaurantes
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 4/5/2021

Great system, easily usuable for improving your operations and guest experience.

We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved.

Puntos a favor

All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone.

Desventajas

Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features).

Alternativas consideradas

SO Connect Reviews

Razones para cambiar a AreTheyHappy

The people

Respuesta de AreTheyHappy

Hi Kick, thank you for the great review and your continuous feedback!

Respondido el 27/5/2021
Nico
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
4
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 3/5/2021

ATH does what we need

From day 1 we have been happy with ATH. They have a personal approach and are very proactive.

Puntos a favor

ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners. 
Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released.

Desventajas

G-mail integration would make it complete

Respuesta de AreTheyHappy

Hi Nico, thank you for your review. As you know, we only go for 5 stars :). I can confirm that we're already working in the background to offer Gmail in the next couple of weeks!

Respondido el 4/5/2021
Nathalie
  • Sector: Hostelería
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 26/8/2021

Experience Are They Happy

As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it.

Puntos a favor

We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes.

In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved.

Desventajas

Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it.

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