Soffront CRM is a hybrid customer relationship management (CRM) solution for small to midsize businesses that helps them to streamline and manage the customer-related activities across the enterprise: marketing automation, sales force automation, customer service, help desk, field service and more. The solution can be deployed on-premise or hosted in the cloud.
Soffront CRM gives businesses the tools to manage customer service and the productivity of their sales team and the effectiveness of their marketing campaigns. The solution includes portals for self-service, forums and live chat. It can also manage sales orders and help desk requests.
Soffront CRM is suited to businesses across various industries in the SMB space. The solution can also be customized to businesses' unique workflows, user count and processes. Users can configure the solution via the built-in drag and drop functionalities.
Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.
We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.
The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.
Hassan K. Especialidad: Marketing y publicidad Número de empleados: 51-200 empleados
It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.
When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.
I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.