Soffront CRM


Logotipo de Soffront CRM

 

23 reseñas (4.5/5)
 

Soffront CRM is a hybrid customer relationship management (CRM) solution for small to midsize businesses that helps them to streamline and manage the customer-related activities across the enterprise: marketing automation, sales force automation, customer service, help desk, field service and more. The solution can be deployed on-premise or hosted in the cloud.

Soffront CRM gives businesses the tools to manage customer service and the productivity of their sales team and the effectiveness of their marketing campaigns. The solution includes portals for self-service, forums and live chat. It can also manage sales orders and help desk requests.

Soffront CRM is suited to businesses across various industries in the SMB space. The solution can also be customized to businesses' unique workflows, user count and processes. Users can configure the solution via the built-in drag and drop functionalities.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.

 

Soffront CRM - Dashboard
 
  • Soffront CRM - Dashboard
    Dashboard
  • Soffront CRM - Customer Portal
    Customer Portal
  • Soffront CRM - Kanban Board
    Kanban Board
  • Soffront CRM - Department Workflow Designer
    Department Workflow Designer
  • Soffront CRM - Self-Service Knowledge Base
    Self-Service Knowledge Base
  • Soffront CRM - Service-Level Agreement Report
    Service-Level Agreement Report
Sistemas operativos compatibles:
Mac OS, Navegador web (independiente de SO), Windows 8, Windows 10

23 reseñas sobre Soffront CRM

 

Fuente de la reseña: Capterra

Easy to use and reliable

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Facilidad de uso

 

Funcionalidad

 

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Puntos a favor

We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.

Puntos en contra

The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.

Especialidad: Marketing y publicidad Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

Fuente de la reseña: Capterra

Great CRM for my marketing business

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Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
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It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.

Puntos a favor

When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.

Puntos en contra

I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.