SimplyBook.me is a cloud-based scheduling solution designed for service businesses in multiple industries. It provides a booking site so that users can accept online bookings, collect client feedback to optimize revenue and service performance and send email and SMS appointment reminders to both service providers and clients.
The tool allows users to send out promotions, set up recurring services, link service providers or select services and customize options for the booking site. Customization includes adding the booking system as an iFrame or adding a booking button to a website or Facebook page.
Clients can access the booking page from multiple devices, make bookings and can cancel bookings when required.
Service providers can synchronize their personal google or outlook calendars to their SimplyBook.me booking calendar. The solution provides booking widgets for Facebook, WordPress and other CMS systems. Pricing is based on a number of bookings and number of chosen custom features.
Robert T. Especialidad: Entretenimiento Número de empleados: 2-10 empleados
Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system.
Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above.
Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."
SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST!
Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)
"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet!
"Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines.
"Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)
Respuesta: SimplyBook.me 23/5/2019
Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!
Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.
All the best
The SimplyBook.me team
Dianne R. Especialidad: Arte y artesanía Número de empleados: 2-10 empleados
I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.
I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.
One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.
The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.
Usuario verificado Especialidad: Salud, bienestar y deporte Número de empleados: 2-10 empleados
The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.
They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it.
The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.
They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.
Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc.
It looks like their feature set is growing but the API capacity is not.
Melisa C. Especialidad: Productos cosméticos Número de empleados: Trabajador autónomo
Overall it is a really great software! I’m very happy that I found it!
The software is very easy to use! It was very easy for me to input information about my company and navigate around to learn the various functions. After inputting the information, the outcome was very professional looking as if I had paid a professional to do it for me.
The most affordable option ($29.99) is too limited. Only 8 personal features allowed. I had to cut down on a lot of the features that were available to me when I was using the free trial and was choosing to purchase the actual product. I went from 25 features to 8.
Taylor P. Especialidad: Propiedad inmobiliaria Número de empleados: Trabajador autónomo
Great Service, was up and running in no time!
SimplyBook.me is MUCH more than a simple appointment setting service. It stretches far beyond that and covers other areas you wouldn't even imagine. I would highly recommend SimplyBook.me to any colleague!
I honestly can't think of anythhing else it could provide other than its own CRM maybe.