ReLi Med Solutions' suite gives small to midsize ambulatory care practices a completely integrated EHR and Practice Management solution. The solution can be installed on-premises or hosted on a cloud as a web-based application.
ReLi Med's workflow can be customized to match the unique workflow of various practices. The solution interfaces with immunization registries, HIE, ACOs and others. The built-in practice management tool allows practices to manage patient scheduling, automate claim settlement process, handle billing and configure alerts and reminders for both physicians and patients. Other benefits include insurance verification, multi-level claim scrubbing, customizable reporting, charting, Rx requests and more.
ReLi Med is recommended to practices with less than 10 doctors in a number of ambulatory specialties such as pediatrics, internal medicine, family practice, urgent care and more. A personalized support team helps new users with implementation, training and template customization.
Before choosing ReLiMed, we were signed on with a "highly rated" EMR (which shall remain nameless). The product was pretty good - not as easy and intuitive as ReLiMed - but fairly good. However, once we signed on - they disappeared. On numerous occasions we had questions, or ran into problems, and tried to contact them. They never answered the phone! I ended up having to call their "corporate headquarters" in San Francisco to get someone from their Southern U.S. (main) office to call me back. Spent two hours on the phone just trying to speak with a live person!
Naturally, when I reached this person I didn't ask about the problem. I inquired about how to go about canceling the service.
So, my wife and I went on a "hunt" for the best EMR for our pediatric practice.
We spoke to other doctors, did our own Internet research, and looked at the highest rated EMR systems on Software Advice. We made a list of what we thought were the top eight - the "best of the best".
Then we contacted each one and sat through eight separate live demonstrations, asking questions, taking notes, and becoming fully immersed.
We whittled the eight down to four fairly quickly. Then down to three. Then two.
We went back and forth between the top two contenders, and after careful consideration - we chose a winner. ReLiMed EMR!
No, the look of their system didn't "wow" us with some fancy colored icons and such like some of the others, but their system was effective, intuitive, and easy on the eyes.
The training session was wonderful (three days) and all three of us (my wife, our receptionist, and me) left feeling that we were well-versed in how to operate the system.
We were pleased to discover that although this system is so easy, it is (technically) very advanced, with many "layers". I'm not an IT guy, nor am I very versed with words to describe, however believe me when I say this EMR has very powerful capabilities.
Since we've begun using it in the office, we've had to contact ReLiMed's technical department to ask a question. I think you'd find this to be true with any EMR you choose. What differentiates ReLIMED EMR from others is you can actually reach a live person all of the time. Yesterday, July 4th - a holiday - we called in for a question and the call was picked up on the second ring. The technician was extremely knowledgable and friendly. She spent about 20 minutes on the phone with the three of us. The "problem" wasn't a problem with the EMR, but was on our end - as we hadn't used this particular function before. The tech assumed control of our computer - with our permission - and walked us through the operation, which ended up being very easy. We've experienced this same level of personal service on two other occasions before this.
Neither my wife nor I can think of another product and/or service that we've ever been this thrilled with.
ReLiMed is aptly named.
If we could give six stars (or ten) - we would!
Teresa S. Especialidad: Práctica médica Número de empleados: 13-50 empleados
The ReLiMed team is dedicated to adapting their product to the needs of their clients rather than expecting their clients to adapt to their product. They treat you as partners rather than an account.
Their personalized customer support is unmatched. We always talk to a person and not just a person, but a person who takes time to listen and address the issue at hand. This type of service is almost unheard of and is to be applauded!
Some reports aren't quite as robust as we would prefer, HOWEVER, ReLiMED is always willing and able to improve and expand on areas of consumer need. They listen to our needs and include reasonable requests for changes in their software updates. ReLiMed strives to meet the evolving needs of FQHC's and are continuously researching the federal reporting changes that effect these organizations.
Scott S. Especialidad: Práctica médica Número de empleados: 2-10 empleados
Stop reading all the reviews and call ReliMed to schedule a demo. You'll be glad you did.
We demoed several systems and after test driving Reli's system I was sold. It's Easy to learn and use without useless features, bright colors which make the screen noisy, crowded and harsh on the eyes. From scheduling patients, utilizing the EMR, insurance processing to balance billing the ReliMed system has increased my efficency which allows me to do other tasks. CUSTOMER SERVICE is AWESOME...... The support team actually answers the phone without prompts and transfering me to another department with long hold times. Issues for the most part are resolved with one call and if not the team does follow up.
Gowdhami M. Especialidad: Práctica médica Número de empleados: 2-10 empleados
Would recommend to anyone without hesitation
Easy to learn , templates made my work go faster
Billing service is excellant , found it easy to transfer the main information from one office visit to another
did not have the automated faxing ( arranged to the doctors office ) , would have cost me extra but i decided not to have it
In the fall of 2012, following six plus months of looking at several vendor solutions for EMR/EHR, we chose ReLiMed EMR. We went live in October 2012 and migrated from paper to electronic charts. By spring of 2013, we implemented their fully integrated solution, namely both the Electronic Medical Records (EMR) and Practice Management (Billing).
As the providers (MD’s and NP’s) and the support staff (Nurses, CNA’s and Receptionists) learned the system, it became obvious that a good choice had been made. The ReLiMed EMR/PM solution design represents a very well thought out system. Coupled with a high level of adaptability and ease of customization, we can confidently endorse it as being one of the best, and may be the best, in the market place. It is apparent that a vast amount of high level thinking has gone into system design and architecture, even before beginning to write a single piece of code.
Furthermore, once installed, the quality of support has been phenomenal. Regardless of what question is being asked, ReLiMed staff has handled the same in the most professional manner. Help is made available, whatever it takes. There have been times, when either a new feature has been requested or an issue has been reported. The response has always been a very swift and cooperative one. Flaws, however rare, are addressed with a sense of urgency and the new feature(s) incorporated in a timely manner.
The senior management is accessible, always, open and responsive to all our needs. I can confidently recommend ReLi Med Solutions for any practice looking for an EMR/PM system