Daniel L. Especialidad: Dispositivos médicos Número de empleados: 1001-5000 empleados
overall, I really think this product is great and a huge improvement from our previous tool.
it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.
My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.
Lashundra C. Especialidad: Servicios financieros Número de empleados: 1001-5000 empleados
Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.
We use to have to do our expense Report by hand but now with concur the process is done in no time.
The mileage tracker in my opinion still needs a little work.
Jeff J. Especialidad: Construcción Número de empleados: 1001-5000 empleados
Our expense tracking was fairly rudimentary and manual prior to using Concur. In just the few years that I have been using the software, new features have been rolled out that our company has embraced. The feedback that I've received from our accounting teams is great. It is playing well with our other software systems. As stated above, I love the app!
My favorite part of this software is the companion mobile app. The desktop software is great but the mobile version utilizes what all smartphones have- a camera! The "ExpenseIt" feature is super easy to photograph your receipts and categorize expenses. It is relatively smart (ie; knows that food from restaurant X is probably a meal expense) and begins to learn your tendencies for category coding. Once I know that the receipt image is in Concur, I no longer have to keep the paper. I'm now in the habit of using the app as soon as I have a receipt in hand. So easy!
I don't travel as much as our outside sales team, but there is also a great feature that I use occasionally and they use daily called "Concur Drive". It's a mileage tracker that automatically calculates your reimbursable mileage and uploads to your expenses file for you.
The desktop application takes some training as it's not entirely intuitive. We have hundreds of users, so we have dedicated training modules hosted in person or online.
It keeps all of our invoices in one place.
Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.
It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.
Renaud M. Especialidad: Dispositivos médicos Número de empleados: 11-50 empleados
Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.
Full feature, relatively easy to use and integrate.
Nice evolution from the beginning
Good mobile application
Adding features regularly
Can be slow to use
Not always very intuitive
Credit card integration may not be flawless
While using the trip booking system, does not always display all options, hence takes longer than necessary