Sobre Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.
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Vídeo de Five9
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Precios de Five9

Five9 no está disponible en versión gratuita y no ofrece prueba gratis.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Five9

Evaluación de función

Relación calidad-precio
4,0
Funcionalidad
4,1
Facilidad de uso
4,2
Asistencia al cliente
4,3
5 opinones sobre 427 Ver todas las opiniones
Ilan
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
4

5
Publicado el 1/9/2022

Five9 Review

When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.

Puntos a favor

The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor.

Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.

Desventajas

If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.

Wei Jie
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 15/6/2022

Cloud Contact Center Solution for Ever Changing Business Need

Ease of deployment and expansion based on ever changing business need.

Puntos a favor

Flexibility to expand and downsize the capacity

Desventajas

Lack of Coverage and Support in certain region and countries outside US.

Thea
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 8/11/2022

FIVE 9 as an Innovative and Efficient tool for Outsourcing

Puntos a favor

Voicecall plays a vital role in our job since this is where our operations revolve and how we resolve our customer's concern. I could definitely say that Five 9 is an effective softphone where calls are effectively monitored and delivered to us. There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and helpful in making sure our workflow is smooth.

Desventajas

One enhancement that can certainly be helpful to users and management is if the tabs used are smaller and if the call history can be overviewed through hovering through the icons. Without having to leave your current call. This way you may check on other variables from five 9 even though the softphone is minimized.

Tiffany
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
0
Funcionalidades
3
Facilidad de uso
5
Asistencia al cliente
0

3
Publicado el 5/10/2022

Mediocre

Overall, theres definitely room for improvement. It has some issues but could be easily fixed. It does the basics but thats about it.

Puntos a favor

It was easy to use, everything was pretty self explanatory.

Desventajas

It froze alot although I'm not sure if it was the company computers or what. It randomly disconnect calls on occasion.

Osman
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
0
Funcionalidades
3
Facilidad de uso
5
Asistencia al cliente
0

4
Publicado el 28/7/2022

Use Five9 as a solution for your company

Puntos a favor

How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it organized and generate better reports.

Desventajas

It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.

Alternativas consideradas

NICE CXone, Genesys Cloud CX y OnAvaya

Razones para cambiar a Five9

It offered what we needed at the moment, the flexibility on how to setup the users and the price.

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