Marlene R. Especialidad: Servicios para el consumidor Número de empleados: 11-50 empleados
We love this program. It provides us with one place to quickly find out so much information. Log-in and see total enrollment, enrollment by classes or ages. Tracks child information without searching through files or looking in multiple places. Tracks employee attendance and any other info you might want to add like: Date of Hire, schedules, vacation time accrued or used, etc. Many things a pre-programed, but you can personalize it yourself or request assistance from a fantastic customer service person. This makes my job so much easier, especially with continual changes to State Day Care Licensing regulations. You do have to enter each child's information when they enroll, but once and it's done. Can update any information with only a few clicks and everyone that you assign a role can see everything.
Simplicity of use. Saves paperwork. Can be used to create reports. Easily see everyone who is still in the building (children and staff members). Records many different types of information (attendance, immunizations, medicals, state required paperwork, Food Program info for the USDA CACFP, tuition fees, and other misc info.) You can program it to add user specific information such as allergies, restricted pick-up, authorized individuals for pick-up, etc. We even have a door unit that stores fingerprints of authorized individuals for pick-up and then allows the door to unlock for entry.
W e have had to replace the door unit after someone cracked the screen and someone just chipped the fingerprint reader which may need replaced (it is still working). This is the result of individual user misuse though and not an actual flaw of the program or hardware. There is an annual update fee, but it is well worth the cost for the time and paperwork it saves.
Kelly O. Especialidad: Administración educativa Número de empleados: 51-200 empleados
Overall I have a great experience! We have a large center with kids infant up to 13 years. We also are unique in that we use it for our swimming programs too. These range from 2 years old up to adults and the customer support to help us set this up was fantastic!
Procare does a lot for our center! We also love how there are additional features you can add on. It is great for tracking families, payments, and even adding activities. Overall we have had good experiences with the customer support. We also love the cloud so we can access this anywhere! The customer support is usually great as well. The people are willing to help and teach you learn more about Procare's capabilities!
Procare does a lot but some of the features are a bit updated. The texting feature isn't great. It still uses phone emails to send these and we always have problems with it working correctly. The emails are also not great. It can't be customized, images can not be added unless it is an attachment and it can only come from one email administrator unless your company uses Outlook. I also feel like the customer support overall is great but sometimes, I get someone who doesn't seem to know what he is talking about. After a long wait, this can be very frustrating.
Angel G. Especialidad: Administración educativa Número de empleados: 2-10 empleados
Over all Pro-Care service our needs and the customer service is outstanding. I worked with a customer representative [SENSITIVE CONTENT HIDDEN], he was amazing and very detailed. He allowed me to ask questions and he didn't make me feel like my questions were small.
The Batch payments was one of the most helpful.
The pricing during the COVID-19 DIDN'T CHANGE.
Respuesta: Procare Software 4/12/2020
Hi Angel, thank you for the review. We appreciate you as a Procare customer! Let us know if there's anything we can assist you with!
Sherrie D. Especialidad: Educación primaria/secundaria Número de empleados: 2-10 empleados
Overall I think the core and idea of procare is beneficial but ONLY if it works. Can't use a product if it is continually locking up.
This has a great foundation of ideas. Student check in/out, Employee check in/out, billings, time tracking, payroll, general ledger. Truly an all in one for a small preschool. Too good to be true for sure!
The cloud base software clearly has issues they can not fix. Our check in computers are constantly locking up since the last update in November 2019. After using the same computers and hardware for 5.5 months they ran an update and now problems. We manually key in employees and students often which is time consuming because the computers are locked up at the time parents are picking up or dropping off. Tech support is NONRESPONSIVE to emails and hold times are on average of 35-45 minutes when calling tech support. They said today it is because they are "swamped". That speaks volumes, that means their product ISN'T working. They have been "working on patches to fix this" but in the mean time they have used the excuse it was because I wasn't hard wired to the internet. After the expense of hiring someone to run the wire and hardwire all of the computers they still are locking up. Now Procare support wants me to replace the router because it maybe causing problems. Cutting my losses at this point. A lot of time invested in a software that locks up frequently through out the day.
Training is horrible and much of my experience has been self guided. They do have an extensive online resource which is very helpful but yet time consuming as you navigate which article you really need. When training is scheduled it has been late and limited to one function of the software. When asking about other functions you are directed to schedule training for that specifically.
Respuesta: Procare Software 21/1/2020
Sherrie - We're very sorry to hear about on-going issues with the check-in system at your preschool. This appears to be a unique situation and we will work with you individually to resolve it. It's true that January is typically the busiest month for technical support; it can be easier to reach us later in the day (after 2:00 p.m. Pacific) or to email a request to [email protected] As to training, we are happy to get you whatever help you may need. We will reach out soon to see how we can help.
Courtney K. Especialidad: Administración educativa Número de empleados: 11-50 empleados
I have used Procare since I opened my business. At one point I was trying to switch to another company but during the trial period, I just couldn't. Procare has so much to offer and all in one place. It is exactly what I need to keep communication open, run financials and so much more!
This software does it all. I love how I know when all my students arrive and depart. I know who dropped off and can easily pull from accounts for automatic withdrawal. All child and staff information are stored in the software to keep it all in one place.
There is so much that it offers I wish there was an easier way to learn and implement it all. There are videos on the website but still can't seem to catch up with it all!
Respuesta: Procare Software 19/11/2020
Hi Courtney, thank you so much for the positive review! We are so glad that you are enjoying Procare at your center. You can visit our support site at https://procaresupport.com/ for tutorial videos, free webinars, help articles and more. And as always, give our support team a call to speak with someone live. We appreciate you as a Procare customer!