CAKE POS

Puntos a favor

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Desventajas

I don't like the new update. I feel the original version is easier to use.

Puntos a favor

The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!

Desventajas

The chip readers inconsistency. The inability to be able split items more than 1 in a time.

Alternativas consideradas

Razones para elegir CAKE POS

Software anterior

Razones para cambiar a CAKE POS

Puntos a favor

Easy to learn and use; great reports; easily integrates with our Quickbooks software; great price point

Desventajas

in the beginning I was intimidated that we had to figure everything out on our own. But it was really not hard once I got in to it.!

Alternativas consideradas

Razones para cambiar a CAKE POS

Puntos a favor

Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.

Desventajas

It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Puntos a favor

Cake is an easy software to understand and use. Compared to Toast or Square the setup is straightforward, the interface is clean and the POS equipment is very high quality. Reports are instantly available, customer service is top-notch, and transactions are smooth and hassle free.

Desventajas

Customizing the online ordering screen as well as the second screen for the POS. Both are very limited and don't allow me to alter font, or layout/style. I'd like to represent my image better and I can't do that if I can't alter the fonts and add graphics.

Alternativas consideradas

Razones para cambiar a CAKE POS