Medical Mastermind is an integrated hybrid medical solution that provides businesses practice management and electronic health records functionalities and helps them to manage their business operations, collections and revenue. The solution can either be deployed on-premise or hosted in the cloud.
Medical Mastermind supports multiple specialties such as allergy and asthma, cardiology, ENT, family practice, internal medicine and more. The solution's billing system features claim acceptance, integration with ClearingHouse, real-time claim status, built-in analytics and ICD-10 compliance.
Medical Mastermind's EHR system features customizable visit notes for different providers, dynamic clinical widgets and staff and patient scheduling. It also complies with Meaningful Use Stage 2 clinical quality measures.
Additionally, Medical Mastermind features global templates, task manager, a patient portal that enables patients to enter information before a visit and disease management functionality. Support is available via phone.
Marc K. Especialidad: Práctica médica
Great initial demonstration. Actually had me convinced that this system would be good for us. I was fooled.
Horrible customer support. Always told that their support lines are closed (we are on Pacific Time, they are on East coast time). After 2 PM, zero support. No after hours support. Support team member's voice mails are always full. We started with them in October 2015, and I am writing this review in March 2016. You would figure that 4 months would be enough to get our billing working. My gross income has dropped by 40% (4 months prior to starting with them, compared to 4 months after starting with them). Their servers are on Central Time, so our wait times are always off by 2 hours (patients that are placed in a room have suddently been there for 120 min). There is absolutely no option to enter address for non-US patients. So if we have a non-US patient (which is not unusual for our practice), we have to enter our own business address, otherwise we can't close the visit for the patient. We were told this would be fixed soon (5 months ago). We have had major issues with billing, having been unable to get claims paid for Medicare Northern California. Their support staff were unable to figure out the problem, until my staff figured it out. They had the wrong PTAN number. When my staff tried to change it, they could not, as only the company could do that. When we called to get it changed, we were told our support was suspended because we did not make our final payment for the software. I tried calling them to let them know that our cash flow was almost non-existent because of being unable to bill insurance based on their errors, but I called at 1:55 PM PT, got only voice mail options, then when I tried calling back at 2 PM, had a new voice mailed that stated that they were closed! I am now at the point of wanting to call my credit card company to see if I can get reimbursed on the purchase price of this poor product.
Stay away! Unless you are on the East coast, have saved a lot of extra cash to cover for a significant loss of income as they try to set up your billing, and your practice never sees non-US patients, this system will give you much more problems than solutions.
Kenneth R. Especialidad: Práctica médica Número de empleados: 51-200 empleados
Look for something else if you are interested in anything like quality improvement, PCMH, etc.
Very easy interface for entering patient data. Quick learning curve. Intuitive design along classic SOAP note format.
Very poor analytics and reporting from EMR Side. Not horrible from billing but not great there either. Performance nightmares abound due to poor infrastructure of remote servers.