Sobre Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.
Freshdesk multilingual knowledge base
Freshdesk automations
Freshdesk omnichannel ticketing
Freshdesk team dashboards
Freshdesk SLA management
Freshdesk self-service
Vídeo de Freshdesk
Freshdesk multilingual knowledge base-thumb
Freshdesk automations-thumb
Freshdesk omnichannel ticketing-thumb
Freshdesk team dashboards-thumb
Freshdesk SLA management-thumb

Precios de Freshdesk

Freshdesk dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Freshdesk está disponible a partir de 19,00 US$/mes.

Precio de partida:
19,00 US$/mes
Detalles de precios:
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - $0 (unlimited free agents) Blossom - $19/agent/month billed monthly or $15/agent/month billed yearly Garden - $45/agent/month billed monthly or $35/agent/month billed yearly Estate - $69/agent/month billed monthly or $49/agent/month billed yearly Forest - $125/agent/month billed monthly or $99/agent/month billed yearly
Versión gratuita:
Prueba gratuita:

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Reseñas de Freshdesk

Evaluación de función

Relación calidad-precio
4,5
Funcionalidad
4,5
Facilidad de uso
4,5
Asistencia al cliente
4,5
5 reseñas sobre 2239 Ver todas las opiniones
Angy D.
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Usado A diario en Más de un año
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 18/9/2020

Freskdesh is Wonderful

Puntos a favor

Lo que más me impresiona sobre este software, es la cantidad de servicios alternativos que presta, y las integraciones que permite.

Puntos en contra

Los que menos me gusta, es que falla muchas veces el filtro de búsqueda. Lo principal es que configuras el filtro, efectivamente realiza la búsqueda, pero no guarda los parámetros en un primer intento.

Sinencia V.
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 11-50 empleados
  • Usado A diario en 6-12 meses
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 12/6/2019

Freshdesk makes working easier!

In general, I think there are plenty of customizations and features with Freshdesk. The real selling point for our company was the analytics because we can see the history of our tickets and prevent them from reoccurring in the future.

Puntos a favor

I love the analytics and history log in Freshdesk. Freshdesk tracks agents' productivity through out the day and breaks up this information by the hour. We can also look up who has resolved the most tickets or who sends out immediate responses. All of this information is especially helpful when assigning new tickets because we can see a history of our most efficient employees. Previous tickets can be easily searched by key words, agent, or time frame. When multiple people are working on one project, it really helps to decipher who did what and when!

Puntos en contra

One thing that I believe can be improved is having a group option to send out an email. It's not common when we have to include multiple people on a ticket but when we do, we have to cc them in the very beginning as opposed to adding "Group A". -- The information still gets everyone on the same page, however it is an additional step on the agent's end.

Usuario verificado
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
4
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 5/4/2021

Good Customer Support Platform

Overall a positive experience with FreshDesk. The product was fairly easy to implement since we didn’t migrate data from our old system. Training for the staff was pretty quick and we’ve gained a lot of workflow improvements since switching.

Puntos a favor

FreshDesk is a power and easy to use customer service platform. We use it to manage our customer support ticketing system and measure our response against SLA’s. It meets our expectations in all areas

Puntos en contra

We use FreshDesk to integrate with our on site ticketing system. We’ve run a series of challenges keeping this running, but besides that advanced feature we have had few issues.

Jeff K.
  • Sector: Diseño
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
3
Funcionalidades
2
Facilidad de uso
2
Asistencia al cliente
1

3
Publicado el 7/10/2020

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping

Mediocre at best - it does what every other support desk system does - assign & distribute tickets, some automation etc. etc. I've submitted the above feature request for very basic date based filter & displays that any email system should have and what is supposed to be an advanced business management tool completely lacks this.

Puntos a favor

For years I've been asking for date filters - something as simple as "see all emails sent by this client between 2020-04-10 to 2020-04-15" - NOTHING.

To make matters worse, when looking at older emails in a list, it doesn't even show the date - it will show some ambiguous phrase like "About a year ago" which lumps in a 6 month period.

If you want accurate tracking of communication, forget it. If you have one off emails that you'll never need to see again once resolved, maybe.

If it weren't for the fact we have so many existing records with this company we'd switch but we are stuck, and years of asking them for a simple feature to either allow date based searches OR at least display actual date of email, has been futile. Regret having chose this as our support desk provider for our team of 8!

Puntos en contra

The lack of basic and very simple features such as filtering emails/communication by date, or even displaying an accurate date. What business runs on emails that show the date on a list as "About A Year Ago"?

Absolutely horrible for business management or record keeping. If you want to manage long term relationship with clients and be able to look up conversations quickly, DO NOT USE FRESHBOOKS.

Viktoria J.
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 21/1/2021

The best customer service desk available

We used it for daily customer service contact and it was great. It was great for assigning

Puntos a favor

Freshdesk is an amazing solution that made my daily life easier. I used it as a part of my work as a customer service agent and it helped go through the tickets quickly and efficiently. Mostly I loved how easy it made for me to track the previous interactions with the customer and how efficient it made me.

Puntos en contra

We tried the call centre as well, but that did not work so well. We had calls drop randomly after a few seconds so we stopped using that feature.

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