Sobre Freshdesk
Precios de Freshdesk
Freshdesk dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Freshdesk está disponible a partir de 18,00 US$/mes.
Alternativas a Freshdesk
Opiniones de Freshdesk
Evaluación de función
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
reseña Freshdesk
buena, flexible y adaptable a mi organización.
amigable para entender y explicar a los agents y clientes
Puntos a favor
es fácil de usar una vez que entiendes como funciona, es flexible y se puede adaptar muy fácil a la operación de la empresa.
a los clientes les gusta porque es amigable.
Desventajas
no me agrada que sea tan autodidacta, es fácil sentirse sólo en esto.
Podrían mejorar en enseñar a los clientes a usarla mejor y a explotar los planes que se contratan.
puedes llegar a perder mucho tiempo en aprender a usarla y configurarla
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la opinión
Freskdesh is Wonderful
Puntos a favor
Lo que más me impresiona sobre este software, es la cantidad de servicios alternativos que presta, y las integraciones que permite.
Desventajas
Los que menos me gusta, es que falla muchas veces el filtro de búsqueda. Lo principal es que configuras el filtro, efectivamente realiza la búsqueda, pero no guarda los parámetros en un primer intento.
- Sector: Consultoría de gestión
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
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Fuente de la opinión
Great ticket management software
I would gladly recommend FreshDesk as a very competitive option if you are evaluating ticket management software. The whole implementation could be done by us in a manner of hours and they have an academy where you can get a certification and learn how to deploy it.
Puntos a favor
FreshDesk is one of the greatest ticket management software. It has a marketplace with addins that can expand it's features and possibilities and is easy to use. We deployed FreshDesk looking to upgrade how we managed out customers.They are now impproving with AI features.
Desventajas
The customer portal is a little bit dissapointing and can't be customized for every client. The contact management and arcade (gamification) features could be better, although they work.
Razones para elegir Freshdesk
We needed a better way to support our clients and SLAs and time tracking where urgent.Software anterior
TrelloRazones para cambiar a Freshdesk
Cost +features and it should cover the most important requirements we had at the time.
- Sector: Diseño gráfico
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
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Fuente de la opinión
Great ticket management software for first time customer service manager
Freshdesk is a highly useful help desk or customer complaint management platform. Its social media integration is perfect with support for Facebook pages which helped me have a sync with my daily Facebook complaints.
Puntos a favor
What I like about Freshdesk is that we can manage all our support channels from one place, the automated reporting features are excellent and also useful to customize it according to our requirements. They also have the best support team who helps you at every stage.
Reasonable price makes it affordable for first time customer service agencies or startups. We can create our own knowledge base or faq onsite in a free plan.
Desventajas
The first thing I realized while using the ticket management system is that it confuses and doesn't always display the exact team member name who gave the response when multiple customers are involved in a support ticket.
Razones para elegir Freshdesk
My team needs a much better and smooth way to serve customers online. Zoho have some complexities in dashboard and monthly report insights. Freshdesk provides more features along with quick review of customers on the dashboard that helps the team have daily or monthly insights about complaint status.Software anterior
Zoho DeskRazones para cambiar a Freshdesk
Other softwares aimed at enterprises which help desks serving internal customers. That makes them much more costly with the same features in freshdesk. Freshdesk is focused on processing service tickets from external customers which makes me choose freshdesk over zoho desk.- Sector: Juegos de ordenador
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Game company (Freshdesk)
The software is good and has big potential. I send a lot of feedback. Unfortunately bug fix process is super slow. I wish company will be grateful for the bug report which I provide for free. Thanks.
Puntos a favor
Powerful analytics, reasonable price, cool widget, knowledge base, automations....
Desventajas
Bad editor, slow bug fix. Sometimes customer has to wait for years. Success manager ignore complaints. Support do not have SLA for resolution. They can forget about you and do not update issue status for months.
Razones para elegir Freshdesk
Zendesk is not comfortable to use. Bad UI and UX. Super high price.Software anterior
ZendeskRazones para cambiar a Freshdesk
Price and potential. I just to believe in Freshdesk.Categorías relacionadas
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