Sprocket CMMS


Logotipo de Sprocket CMMS

 

18 reseñas (4.5/5)
 

Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.

Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.

Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests.

Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base.

 

Sprocket CMMS - Inspections
 
  • Sprocket CMMS - Inspections
    Inspections
  • Sprocket CMMS - Performance Summary
    Performance Summary
  • Sprocket CMMS - Work Management
    Work Management
  • Sprocket CMMS - Appointments
    Appointments
Sistemas operativos compatibles:
Windows 7, Windows Vista, Windows XP, Mac OS, Navegador web (independiente de SO), Windows 2000

18 reseñas sobre Sprocket CMMS

 

Especialidad: Servicios para instalaciones Número de empleados:  1001-5000 empleados Número de empleados:  1001-5000 empleados

Fuente de la reseña: Capterra

Dematic Sprocket the best experience with CMMS software

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Funcionalidad

 

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We have been with Sprocket for 13 years almost since the day Sprocket was created. We have had ups and downs over the years with technicians, software updates and upgrades but the past 8 years have been the best experience we have had with technical response, accessibility of Sprocket, willingness to help with programming changes such as Sprocket/Banner payroll integration, Project Management modules, inspection creation and processes all help to make our organization more efficient.

Puntos a favor

Ease of use: Sprocket is straight forward and easy to use as work orders are created by filling out a few short fields and by adding email addresses the contact is notified when work orders are opened, status changes, and closed. Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs.

Sprocket customers support is second to none and technicians answer calls and address needs immediately and are very helpful when programming changes are required by the customer. You can talk to a programmer, if needed, on your first call.

Sprocket software and technical support costs are very reasonable compared with most CMMS programs.

Puntos en contra

I can't honestly say there are things I don't like about Sprocket as it works very well for our needs. I would like to see the reporting system a little easier to use but Dematic Sprocket creates most of our reports so the point is almost moot but time could be saved if we were more comfortable with creating reports.

Especialidad: Educación superior Número de empleados:  10.001+ empleados Número de empleados:  10.001+ empleados

Fuente de la reseña: Capterra

Very Satisfied Customer for 14+ Years!

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Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
Funcionalidad
Funcionalidad
Relación calidad-precio
Valor
Asistencia

Sprocket meets our needs very well. We are particularly happy with how it organizes our maintenance workflow by auto-dispatching service requests to the appropriate technicians. We love how it automatically notifies customers and management by email as the status of work orders change and when they are completed. We are pleased with the way Sprocket emails detailed billing statements to our customers each months and downloads financial information into our accounting software. We absolutely love Sprocket!

Puntos a favor

It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department. I also like to auto-email functionality for any type of report or system activity you want. This make me a much more informed and effective manager.

Puntos en contra

I don't have any complaints about Sprocket currently. It seems that whenever a problem or glitch arises, the Sprocket team addresses it immediately. We meet with our Sprocket representative in a weekly online meeting, and he resolves most of our concerns right in the meeting.