Usuario verificado Especialidad: Desarrollo de programas Número de empleados: 11-50 empleados
En general lo utilizamos para el proceso de cobro de todos los productos que vendemos, es fácil de auditar y dar seguimiento a las compras realizadas por nuestros clientes en caso de cualquier queja, por lo cual es fácil darles una respuesta pronta.
El apartado en su página web permite fácilmente crear productos, planes e incluso por mociones o cupones de descuento; después estos datos pueden ser implementados en cualquier desarrollo web o móvil simplificando mucho así la administración de la cobranza.
En general acepta la mayoría de tarjetas y divisas. Lo utilizamos en México mucho antes que tuvieran oficinas abiertas en este país por su simplicidad.
Oscar D. Especialidad: Diseño gráfico Número de empleados: 11-50 empleados
Mala mala mala, empece a operar y devolvieron todos los saldos a los clientes, haciendo poner mi empresa en peligro tanto por la imagen de cara al cliente como el negativo de caja. Dejaron de responder al correo y nadie se comunicaba conmigo para unas explicaciones claras. Malisima experiencia.
La facilidad de abrir cuenta y empezar a funcionar
El tiempo en depositar tu dinero en la cuenta y si llegan a ingresarlo.
Matthew V. Especialidad: Marketing y publicidad Número de empleados: 2-10 empleados
Very positive. Great alternative for start up businesses, or online businesses that can save a lot of time.
So you can use Stripe with invoicing and subscription software or you can build out your own system if you are a geek that is PCI compliant fairly easily. Almost everything has an integration option and if you get stuck with a problem for whatever reason you can log into the dashboard and usually figure it out from there, if you can't they have great support documentation and even a chat option. Compared to similar competitors you even save a little bit. I especially like their ACH fees, some of the lowest I've seen.
An added bonus is that I don't have to pay for monthly statement fees or pay the annual PCI compliance fee and surveys because they add that into the flat rate.
Only thing I'd like to see is an option to download statements in a PDF format like previous merchant processing providers, but rarely do I need it.
Usuario verificado Especialidad: Comercio minorista Número de empleados: 51-200 empleados
We have multiple payment solutions, some still in use and some now deprecated. Stripe allowed us to very quickly replace multiple other gateways and dramatically increase the code quality, staff experience and end-user workflow through its many benefits.
Adding Apple Pay, Google Pay and other payment types was a cinch and the SDKs and implementations of all these are industry standard and strong, but remove hours of development time for my team because of the neat and clever ways Stripe integrates them.
We have been using Stripe for several years now and I recommend it to business associates and indeed use it on new projects, because the overall footprint Stripe requires for the huge amount of features has really revolutionised our payment gateway experience both from a developer and staff point of view.
And the changes and improvements constantly evolve, too. In fact, Stripe is a brilliant place to stay ahead of the curve when it comes to regulation and data privacy because they're always on the ball with such matters.
I have to first commend the supoprt team from Stripe. Whether this is a technical issue, such as the developer support or technical issue, or the support for sales or management staff, Stripe put a huge emphasis on making their support second to none.
Developers can choose between tickets and email, but there is also an IRC channel to talk real time to actual Stripe developers. They're knowledgeable and extremely helpful. When you use the on-site live chat feature, you will also get a follow up email with any extra information and a log of the chat, with an invitation to get in touch if the issue still isn't solved.
The fact that it's developer first means you have an excellent set of powerful, reliable and well tested APIs. The sandbox is fantastic and the logging to help debug your software (in both sandbox and live) are truly unmatched in the payment gateway world. Every request, full request and response, and everything is deeply integrated, so you can quickly click between related data in a sensical way. The API documentation is beautiful and easy to follow and feedback and suggestions are taken on board and literally implemented more often than not if a problem ever arises or a good suggestion is made.
The dashboard for sales staff is easy to use. The interface is clean but the features are tremendously powerful. The fraud integration with Radar is a blessing to small and medium businesses that want a quick way to help keep themselves protected.
Having to setup multiple accounts, albeit sub accounts that appear in the same dashboard, to utilise multiple currencies.
David Y. Especialidad: Tecnología y servicios de la información Número de empleados: 11-50 empleados
Awful. If I could count on one hand the number of times I have screamed at my monitor seeing a response from my account manager, support; practically anyone at this organization. We were told we would pay 1x PCR fee per transaction by pricing analysts; and when it turned out that the architecture they recommended produces over 2 PCR requests per transactions? That even failed transactions are billable? No responsibility. The solution doesn't work the way it was advertised? "Check the contract".
The worst part is being treated like a child by flippant 20 something account managers who have been reassured that their product is perfect, their customers have no leverage, and that customers enjoy being treated like garbage. After doubling my volume in less than 6 months with the company and asking for a discount, they tried to dupe me in to paying the exact same rate I had been, but "itemized" in to new fees. I was about to sign myself up for another two years of drudgery until my questions were clarified. Outside of the technical organization, which is fantastic, this is an unorganized company headed by overly-empowered tech bro's who's mandate is to take advantage of you when possible, or, at the least, hold the status quo.
If you are anything above a small business, run, don't walk away from this company. The technical effort of integration will bind you to them, and once you're there, they've got you. It's time to eat.
Excellent platform. My developers are very happy, my clients are happy.
Nothing. The software itself is excellent.