OfficeConnect


Logotipo de OfficeConnect

 

16 reseñas (4.5/5)
 

OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targeted towards mid to large-sized businesses and works with companies across many aspects of the business spectrum.

OfficeConnect also offers a Private Branch eXchange System or (PBX), and has Automatic Call Distribution (ACD). The system provides SIP Trunking, Workforce Scheduling and Computer Telephony Integration (CTI). A multi-media contact center solution provides IVR (Interactive Voice Response), management and monitoring tools that offer real-time and historical reporting for workforce optimization.

The OfficeConnect account can be monitored in real time with the Online Administration feature and users can take advantage of the Mobile Twinning function by having calls made to their extension ring externally on a phone of their choice, be it the cell phone or another external phone.

Support is offered via customer portal and phone.

 

OfficeConnect - Agent dashboard
 
  • OfficeConnect - Agent dashboard
    Agent dashboard
  • OfficeConnect - Contact center client
    Contact center client
  • OfficeConnect - Supervisor reporting
    Supervisor reporting
  • OfficeConnect - Voice recording solution
    Voice recording solution
  • OfficeConnect - Supervisor dashboard
    Supervisor dashboard
  • OfficeConnect - VoIP solution suite
    VoIP solution suite
Sistemas operativos compatibles:
Mac OS, Navegador web (independiente de SO), Windows 10

16 reseñas sobre OfficeConnect

 

Joy B. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

29/9/2016

29/9/2016

Fuente de la reseña: Capterra

UNIVOIP is the way to go

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As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!

Puntos a favor

The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/

Puntos en contra

The look of it feels a little "1998" but that doesn't cause any issues with the functionality.

Consejos útiles

Make sure to set up the auto attendance first and foremost - it will cause less confusion in the future.

Patrick G. Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

19/10/2018

19/10/2018

Fuente de la reseña

Dishonest lying and deceitful.

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I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics.
Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place.

Puntos a favor

Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines.

Puntos en contra

Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9.

Lee C. Especialidad: Impresión Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

9/4/2019

9/4/2019

Fuente de la reseña

After trying to cancel after 3 years of loyal service, they tried to charge us thousands.

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Billing. We needed to move to another solution that had more of the features we needed. Instead of letting us end the agreement, they tried to charge us thousands to cancel since they auto renewed our contract for another 3 years. We reached out over a dozen times to try to get this resolved. We ended up talking to 4 different people and we never got to speak to a manager even after several requests. We are shocked at the lack of care after being long time customers. We miss the salesman they used to have, representative, who actually seemed like he wanted us to succeed.

Puntos a favor

When representative approached us years ago, we really liked the company. He was approachable and seemed like he wanted to help.

Puntos en contra

Billing. We needed to move to another solution that had more of the features we needed. Instead of letting us end the agreement, they tried to charge us thousands to cancel since they auto renewed our contract for another 3 years. We reached out over a dozen times to try to get this resolved. We ended up talking to 4 different people and we never got to speak to a manager even after several requests. We are shocked at the lack of care after being long time customers. We miss the salesman they used to have, representative, who actually seemed like he wanted us to succeed.

Jae G. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

28/9/2016

28/9/2016

Fuente de la reseña: Capterra

Software Support

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Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~

Puntos a favor

Everything

Puntos en contra

That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk.

Consejos útiles

create a handset or wireless ear piece that you can move a good distance away from you desk and answer the phone. Right know, receptionist is tied to the desk.

Tania B. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

27/9/2016

27/9/2016

Fuente de la reseña: Capterra

Working with UniVoip

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We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them!