Sobre Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.
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Precios de Five9

Five9 no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de Five9 está disponible a partir de 100,00 US$/mes.

Precio inicial:
100,00 US$/mes
Detalles de precios:
Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Five9

Evaluación de función

Relación calidad-precio
4
Funcionalidad
4
Facilidad de uso
4
Asistencia al cliente
4,5
5 opinones sobre 396 Ver todas las opiniones
Angelina V. Angelina V.
  • Sector: Restaurantes
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 13/12/2019

Very Useful

Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Puntos a favor

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Desventajas

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Respuesta de Five9

Hi Angelina,

Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.

Best regards,
Cindy

Respondido el 17/12/2019
Kimber C. Kimber C.
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 1/10/2019

If you want the best...

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Puntos a favor

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Desventajas

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Respuesta de Five9

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

Respondido el 14/10/2019
Katrina D. Katrina D.
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 5/10/2021

Great software, incredible support

Puntos a favor

Easy to use, customer support and tech support is incredible!

Desventajas

Reporting isn't very easy to figure out, without having to get Five9 support.

Christopher M. Christopher M.
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
2
Facilidad de uso
1
Asistencia al cliente
3

3
Publicado el 6/8/2019

Hard to implement, but robust

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Puntos a favor

Once you get it going, which isn't easy at all, it doesn't quit running.

Desventajas

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Alternativas consideradas

RingCentral MVP

Razones para elegir Five9

Poor management choices left for me to implement.

Software anterior

RingCentral MVP

Razones para cambiar a Five9

My management decided it for me with no input from myself, as it what he was comfortable with in different situations.
Garry G. Garry G.
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/11/2021

Five9 - stellar software

Top echelon corporation. From the sales personnel to the implementation team and then round back to after sales support Five9 is a stellar performer.

Puntos a favor

The ease of deployment was key. We had experienced a catastrophic failure of our older telephony system and the Five9 team stepped up and deployed a FAR SUPERIOR solution in record time. Afterwhich, it just worked...

Desventajas

There is not much to find fault with. Earlier I marked it as 5 stars across the board --- that says it all.

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