Sobre Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.
Five9 Software - 1
Five9 Software - 2
Five9 Software - 3
Five9 Software - 4
Vídeo de Five9
Five9 Software - 1 - miniatura
Five9 Software - 2 - miniatura
Five9 Software - 3 - miniatura
Five9 Software - 4 - miniatura

Precios de Five9

Five9 no está disponible en versión gratuita y no ofrece prueba gratis.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

Alternativas a Five9

NICE CXone

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize...

Talkdesk

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously...

Genesys Cloud CX

Genesys Cloud CX creates fluid conversations across digital and voice channels in an easy, all-in-one interface....

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS (formerly (formerly Avaya Aura Contact Center)) is a cloud-based and on-premise call center...

Cisco AnyConnect

Cisco AnyConnect is a cloud-based software, which helps businesses offer remote employees secure VPN access to an...

RingCentral MVP

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone....

Opiniones de Five9

Evaluación de función

Relación calidad-precio
4,0
Funcionalidad
4,1
Facilidad de uso
4,2
Asistencia al cliente
4,3
5 opinones sobre 422 Ver todas las opiniones
Ilan
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
4

5
Publicado el 1/9/2022

Five9 Review

When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.

Puntos a favor

The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor.

Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.

Desventajas

If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.

Osman
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
3
Facilidad de uso
5
Asistencia al cliente
0

4
Publicado el 28/7/2022

Use Five9 as a solution for your company

Puntos a favor

How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it organized and generate better reports.

Desventajas

It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.

Alternativas consideradas

NICE CXone y Genesys Cloud CX

Razones para cambiar a Five9

It offered what we needed at the moment, the flexibility on how to setup the users and the price.
Christopher
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
2
Facilidad de uso
1
Asistencia al cliente
3

3
Publicado el 6/8/2019

Hard to implement, but robust

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Puntos a favor

Once you get it going, which isn't easy at all, it doesn't quit running.

Desventajas

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Alternativas consideradas

RingCentral MVP

Razones para elegir Five9

Poor management choices left for me to implement.

Software anterior

RingCentral MVP

Razones para cambiar a Five9

My management decided it for me with no input from myself, as it what he was comfortable with in different situations.
Wei Jie
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
4
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 15/6/2022

Cloud Contact Center Solution for Ever Changing Business Need

Ease of deployment and expansion based on ever changing business need.

Puntos a favor

Flexibility to expand and downsize the capacity

Desventajas

Lack of Coverage and Support in certain region and countries outside US.

Alternativas consideradas

Avaya OneCloud UCaaS

Razones para elegir Five9

Global Strategy to reduce footprint for on-premise solution

Software anterior

Avaya OneCloud UCaaS

Razones para cambiar a Five9

Cloud Solution
Sigmund
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
3
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 5/8/2022

Works for Small Businesses

It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to shell out additional payment per agent to be able to have your data stored for longer within the ecosystem

Puntos a favor

Easy to use as a standalone, web-based inbound and outbound calling tool, good reporting capability and monitoring

Desventajas

Records are only retained for 60 days and this encompass both reports as well as recording databases. Even downloaded record data is erased remotely!

Categorías relacionadas