The Raiser's Edge is a cloud-based fundraising and relationship management solution that is designed for nonprofits organizations. The solution caters to different industries such as healthcare, faith-based ministries and philanthropic foundations.
The solution helps nonprofits to find prospects and manage their donor pool in order to analyze donor activity and monitor organization's performance. It also assists in providing fundraising programs
The Financial Edge helps to manage funds that includes grants and contributions and helps in providing an overview of financial data in the dashboards and also helps in generating reports to provide information to required stakeholders.
With Target Analytics, nonprofits can find prospects and manage their donor pool and also analyze both donor activity and organization's performance. Blackbaud NetCommunity helps to create interactive online community along with content management and online giving options.
The Financial Edge helps to manage funds of all kinds which includes grants and contributions and helps in providing financial data in dashboards.
Tracey S. Especialidad: Educación primaria/secundaria Número de empleados: 51-200 empleados
I think the RE NXT interface is incredibly intuitive. It helps new team members get on the ground faster with learning how to search records and find the information that they need. That said, a strong background in the database view is helpful to any member of your team, whether they are on the road or not. I would strongly suggest having teams trained formally on both systems.
What I love about RE NXT is that it helps to visualize graphs, such as donor patterns and key financial data, automatically. You no longer have to have endless queries and exports and dashboards to access the data you want the most. This helps facilitate staff meeting discussions, and also keeps all team members informed on the fly. Secondly, the prospect profiles for managers. Gone are the days of exporting travel profiles in plain text. Now a PM can login from the road to see all the details they need in a useful manner -- and what's even better? They can change how the data is displayed so that it is personalized to them. It is clean, well constructed, and yet also flexible enough to be able to dig deeper with a couple of clicks. And if they need to find a new person to visit in their area, the map tools are perfect. Highly recommended for offices with lots of traveling teammates.
As with both versions of RE, you only get out what you put into it. You need to make sure you have the right policies and procedures in place, for example, to make sure that certain fields in actions are required. You'll also need to work with your team to make sure they understand the updated language from the database view to the NXT view. For example, proposals and opportunities are the same thing. This is a bit of a challenge in offices where the NXT vs. database team may not interact that much and will be speaking slightly different languages about this software. It is not a deal-breaker, just a trainable moment.
Alex J. Especialidad: Servicios medioambientales Número de empleados: 13-50 empleados
While we have had some hiccups converting our staff over, I think the product itself is wonderful and introduces features that we've wanted in the main database since we converted to Blackbaud products. For most, the features that it currently offers will suffice, and if they don't many of the missing features can be found in the main system. The development of new features has been going surprisingly quickly, and we expect that most of the problems we have had so far will go away as the product is updated.
The interface is a lot friendlier to the average user than the database view, making it easier to use for our employees that don't like working in databases as much. It also introduced certain features that were missing from the main database, which added some new tools to manage data and keep our information clean. The analytics is my favorite addition; while some dashboard tools exist in Raiser's Edge, in NXT they are fully thought out and allow for excellent reporting and visual depictions of our progress.
It's still an in-development product, so while this could be great for some organizations it's not at the point where it's great for all organizations. Despite the fact that it's user-friendly and many of our staff members prefer to use it, the lack of certain features from the main database make it hard for them to convert completely, and they feel that switching between the two views of the same system is a hassle. While it's understandable that the extra add-ons would take a back seat to the development of the main features, with our membership module missing it does make it hard for our organization to shift most of our staff over to it from the main database view. There are also some things that don't synchronize properly between the two systems yet, which sometimes makes database maintenance feel like we're checking in two different databases for information.
Sharon S. Especialidad: Educación superior Número de empleados: 51-200 empleados
Again, it's made it much easier for or satellite folks and fundraisers to coordinate with us. I look forward to using it 100% of the time when it's finally ready. I am looking forward to the mobility of being completely online.
It has made coordinating with our satellite staff and fundraisers much easier. I like that it's interface is easy enough for everyone from novice to pro.
I really would like for the gift entry in NXT to be more robust. I see how having everything in one place would be beneficial, but, there's some things that we do in the database view that we simply cannot do in NXT yet.
Cheena D. Especialidad: Bellas artes
My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized.
Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).
The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.
Really evaluate your data and the processes for inputting that data into the system. The more organized you are with how you enter the data, the better return you get from the system. My biggest pet peeve (and it happens with all organizations) is the Attributes tab as the institutional junk drawer. There needs to purpose to every piece of data and what it's future life in your system is meant to be. It is important to do all your cleaning up before you move over to Raiser's Edge.
Raiser's Edge is a fantastic software. I have used it for 20 years and stand a witness to their evolution.
Karen M. Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados: 13-50 empleados
We're really happy with the product.
The ease of accessing and downloading information is superior to database view and the prospect and donor management functions are fantastic for fundraisers.
The challenges are that not everything added in NXT view shows up in database view at this time.