Sobre Vonage Contact Center

NewVoiceMedia’s tight integration with Salesforce is reflected in its AppExchange 5-star rating and the large number of positive reviews. The solution is designed to work in tandem with Salesforce capabilities and data to deliver optimum customer experiences. Incoming voice communications and Salesforce digital channels can be dynamically routed based on any Salesforce object. Screen-pops automatically deliver the right CRM data & call history to agents. Seamless click-to-dial and call recording improves efficiency. Real-time insights across all channels are displayed in customizable dashboards and wallboards, without waiting for IT to produce reports. Service teams will be able to drive up CSAT metrics, whilst Sales teams will be more productive and place more calls. NewVoiceMedia’s integrated speech analytics solution, Conversation Analyzer, works in conjunction with Einstein Analytics to automatically review calls. Powerful insights are made available whilst also improving quality, compliance, agent coaching & ramping. Customer’s active agents are deployed in over 60 countries, where they depend on NewVoiceMedia’s global reach to support them. Global Voice Assurance ensures crystal clear call quality by making use of the telephony infrastructure local to the caller and the agent. Platform reliability is 99.999%, fully backed by cloud-based disaster recovery.
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Vídeo de Vonage Contact Center
Vonage Contact Center Software - 1 - miniatura
Vonage Contact Center Software - 2 - miniatura
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Vonage Contact Center Software - 4 - miniatura
Vonage Contact Center Software - 5 - miniatura

Precios de Vonage Contact Center

Vonage Contact Center no está disponible en versión gratuita.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Vonage Contact Center

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
4,2
Funcionalidad
4,3
Facilidad de uso
4,3
Asistencia al cliente
4,4
5 opinones sobre 63 Ver todas las opiniones
Jesse
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 11/11/2019

A great partner

We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents.

Puntos a favor

The software is stable, easy to use and the support is amazing.

Desventajas

There are a few basic reports that they are lacking and they need a better Supervisor Dashboard

Alternativas consideradas

NICE CXone

Razones para elegir Vonage Contact Center

Our previous provider was unstable and had horrible support

Software anterior

NICE CXone

Razones para cambiar a Vonage Contact Center

NVM had an easier implementation process and a better interface.
Sarah
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
3
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 20/12/2017

Level of support & relationship with NVM developed hugely - great centralisation support

Puntos a favor

The Contactworld software, integrated with our Query Management software was a significant enabler for step change from 10 Customer Service Centres nationwide, to virtual centralisation and latterly to full centralisation. It has allowed us to unlock the capacity we have and optimise resources to give the best possible Service Level to our customers.

Desventajas

Colleagues with previous experience of other software / telephony systems have found some of the functionality / features to be a bit 'behind'. This was one of the reasons for our recent up-grade to the UCD platform, which should have resolved some issues.

darya
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
5
Facilidad de uso
4
Asistencia al cliente
4

4
Publicado el 13/8/2022

Amazing call center software

it has been an overwhelming and fruitful experience of using vonage for over 2 years now, serves the purpose of desk call centre and as well as a voip number which can be accessible from anywhere even while on the go travelling.

Puntos a favor

the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.

Desventajas

The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage.

Mike
  • Sector: Administración educativa
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
2
Funciones
4
Facilidad de uso
2
Asistencia al cliente
2

3
Publicado el 26/5/2022

Great integration with Salesforce, but, not very user friendly and hard to manage

Puntos a favor

It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful

Desventajas

It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT

Kaylen
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
3
Facilidad de uso
2
Asistencia al cliente
3

4
Publicado el 12/12/2019

Difficult to fix technical issues

The pros outweigh the cons and that is why we continue to use this program.

Puntos a favor

This product can be integrated with salesforce which allows for us to monitor calls and record them. It also allows us to make more calls with the voicemail drop option.

Desventajas

The software is so advanced that every time a technical issue arises I cannot fix it by myself and always have to reach out to customer support. This process does take some time as they are an international company and there is a time difference. Sometimes what I describe seems to be a problem that they do not understand what I mean and it is difficult to work with customer support. They definitely try to help though so I wouldn't say that their customer service is bad, it's just that the product isn't very user friendly and is more technical so it makes troubleshooting an issue.

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