ServiceWise


Logotipo de ServiceWise

 

3 reseñas (4.5/5)
 

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.

The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.

ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.

ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.

ServiceWise is available on a monthly subscription basis.

Support is available via phone.

 

ServiceWise - Personalized dashboard
 
  • ServiceWise - Personalized dashboard
    Personalized dashboard
  • ServiceWise - User interface
    User interface
  • ServiceWise - Search
    Search
  • ServiceWise - Create custom fields
    Create custom fields
  • ServiceWise - Create custom reports
    Create custom reports
  • ServiceWise - Personalize ServiceWise
    Personalize ServiceWise
Sistemas operativos compatibles:
Navegador web (independiente de SO)

3 reseñas sobre ServiceWise

 

Especialidad: Gestión de organizaciones sin ánimo de lucro Número de empleados:  201-500 empleados Número de empleados:  201-500 empleados

Fuente de la reseña: Capterra

ServiceWise is my life

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Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
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Valor
Asistencia

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Puntos a favor

easy tool, support availability

Puntos en contra

some versions have too much updates until you get to the next version
missing the mobile version

RespuestaTechExcel 11/4/2017

We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to.

Thanks again!
Brian

Fuente de la reseña: Capterra

I would receive 'tickets' through the system and then assign these to individuals to complete.

Traducir con Google
Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
Funcionalidad
Funcionalidad
Relación calidad-precio
Valor
Asistencia

Puntos a favor

Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

Puntos en contra

There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.