Sobre Lightspeed Retail

Lightspeed Retail is a cloud-based POS solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution offers retailers tools including inventory management, retail store management, cash drawer control, payment processing, purchase order management, customer profile access, accounting software integration and integration with POS hardware such as barcode scanner or receipt printer tools. Lightspeed offers a fully integrated, eCommerce platform that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data. The retail POS system offers multi-store capabilities such as inventory sync across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The retail POS solution offers inventory management tools which enable users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system. Lightspeed Retail also offers some customer service features such as profiles, sales history logs, and customer insights. Lightspeed software is available on a monthly subscription and offers free, personalized onboarding and 24/7 support. The Lightspeed Retail POS iPad app enables businesses to create an iPad POS system within their retail store to process payments, perform returns, accept gift card payments, apply discounts and more, and it can also be used in offline mode.
Lightspeed omnichannel
Lightspeed accounting
Lightspeed omnichannel
Lightspeed eCommerce
Lightspeed omnichannel
Vídeo de Lightspeed Retail
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Precios de Lightspeed Retail

Lightspeed Retail no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Lightspeed Retail está disponible a partir de 69,00 US$/mes.

Precio inicial:
69,00 US$/mes
Versión gratuita:
No
Prueba gratuita:

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Reseñas de Lightspeed Retail

Evaluación de función

Relación calidad-precio
4
Funcionalidad
4
Facilidad de uso
4,5
Asistencia al cliente
4
5 opinones sobre 785 Ver todas las opiniones
Zondre W.
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Usado A diario en Más de un año
  • Fuente de la reseña
Relación calidad-precio
4
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 14/6/2019

Great integrated system

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Puntos a favor

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Puntos en contra

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Leanna B.
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de un año
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 19/1/2021

Great Product with Great Customer Service

Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond and have always worked patiently with us to resolve any problems, which usually are down to user error. I believe the cost/benefit ratio is optimal and have no plans to seek another POS/ECommerce at this time.

Puntos a favor

I really appreciate the seamless integration between the POS and the eCommerce. I also really like that this is all web-based, so that a computer can be used for the interface rather than a cash register that will only serve one function. When there is a problem, Lightspeed is usually ahead of me in giving notice that there is one and gives the approximate timing for the fix. Also, if you have both components and the payment processor is down (like at Christmas), you can easily set up the purchase online and your customer can process their goods and walk out of the shop a happy customer.

Puntos en contra

It feels like the frameworks for the eCommerce should be a little easier to use, but I've had much less robust platforms. Also, I'm still trying to find a better solution for shipping for the kind of shop that I have, but don't actually blame Lightspeed. It would be great if there were a more integrated and less expensive phone app add-on for shopping.

Heidi G.
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/4/2021

Fan of Lightspeed

I have been happy with Lightspeed since day one. Customer service is terrific, and they will do whatever it takes to get to the bottom of a problem. I appreciated that customer service is available on the weekends, which is most helpful for a retailer.

Puntos a favor

I have been using Lightspeed for several years, and it has been smooth sailing all along. I came from using an old school cash register, so it was a bit of a leap. And I am of a "certain age", so there was a learning curve there too! The learning curve proved to be pretty simple, and the nice folks in customer service have been helpful and patient every step of the way... and continue to be, years later.

Puntos en contra

The only difficulty for me is that Lightspeed no longer interfaces directly with my website platform, which means I pay for a gateway so I can manage information between the two. Added expense.

Laurel P.
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
3
Funcionalidades
3
Facilidad de uso
3
Asistencia al cliente
3

3
Publicado el 2/2/2021

Not suited for small businesses, Big Box Store Perfect!

Frustrating. Doosync - the migration company, by the way was awesome!

Puntos a favor

I think it makes accepting online sales easy but that's about it for me.

Puntos en contra

I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail.
We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!

Respuesta de Lightspeed

Hi Laurel,

Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them.

Thank you,

Lightspeed POS

Respondido el 18/2/2021
Steve J.
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 20/1/2021

A great all-inclusive system

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Puntos a favor

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Puntos en contra

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

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