Sobre Aloha EPOS

Aloha EPOS is a cloud-based software that helps businesses in the hospitality industry manage point of sale operations across multiple locations. The application enables organizations to handle the tableside ordering, sort seating plans and process payments via handheld devices. Aloha EPOS allows employees to capture and store customer information in a centralized repository and confirm online reservations in real-time. It offers a variety of features including accounting, inventory tracking, reporting, data storage management, access control, reputation management and more. Additionally, it lets managers run marketing campaigns, handle customer loyalty programs, create or edit menus and track employees’ work hours via a unified platform. Aloha EPOS supports integration with various third-party payment management, kitchen automation and customer service applications. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.
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Aloha EPOS Software - 1 - miniatura
Aloha EPOS Software - 2 - miniatura
Aloha EPOS Software - 3 - miniatura

Precios de Aloha EPOS

Aloha EPOS no está disponible en versión gratuita.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Aloha EPOS

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
3,7
Funcionalidad
4,0
Facilidad de uso
4,2
Asistencia al cliente
3,7
5 opinones sobre 60 Ver todas las opiniones
Justyna
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
3

5
Publicado el 18/3/2020

Like the table layout on the screen

For managers great tool to keep track of all the comps voids labor and etc.

Puntos a favor

So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Desventajas

Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

Alternativas consideradas

Microsoft Project

Razones para elegir Aloha EPOS

I switch the company's and the new one was using Aloha not Micros. Day and night difference .

Software anterior

Microsoft Project
Brian
  • Sector: Educación superior
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
4

4
Publicado el 27/6/2019

Make your F&B ePOS work for you the easy way

Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Puntos a favor

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Desventajas

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Usuario verificado
  • Sector: Restaurantes
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
2
Facilidad de uso
1
Asistencia al cliente
3

2
Publicado el 25/3/2021

Should Have Stayed in Hardware - Not Good Software

I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game.

Puntos a favor

The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great. But the software does not have much going for it.

Desventajas

This software looks like it was built super well for the early 10's and hasn't been updated since. When I was onboarded, I watched videos that were made in 2012 and the look/feel of the functionality hadn't changed at all. Almost 10 years after being built, it hadn't made any UX updates.
The loyalty program, though it says it has the ability to segment, does not. You must pull a report that shows every single one of your Guest Loyalty members, then in your own Excel sheet, filter by location, then filter by when they were last in the restaurant, then filter by the information you're actually looking for.
There is no easy way to pull any of this Marketing information.

Usuario verificado
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
4
Facilidad de uso
3
Asistencia al cliente
2

4
Publicado el 15/2/2019

Great features, Difficult Access

My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.

Puntos a favor

I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired.

Desventajas

I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition.

Kelly
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
3
Facilidad de uso
4
Asistencia al cliente
2

4
Publicado el 10/6/2020

The easiest Point of Sale System of them all to learn and use.

What is there not to like about software created for staff of all levels of experience. In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those. Little did I know that this would be the software that made me into the confident server I am today.

Puntos a favor

The Aloha POS System was by far the easiest software I have encountered throughout my work experience in the Food & Beverage Industry. The interface of the actual system itself that I used to enter customer orders into had everything right in front of your eyes on the main page of the screen, which allowed me to enter my orders quickly and accurately. This layout also helped me manage several customers tabs at once without having to jump through several hurdles to do so. Anytime an order needed a modification last minute, I was able to get the system to help in time.

Desventajas

There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to.

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