Sobre NCR Aloha

Aloha POS (point of sale) is a cloud-enabled solution designed for various types of businesses in the restaurant industry that include casual dining, quick service, fast-casual, and fine dining restaurants. The Aloha POS system can be used to enter dine-in orders, complete payment processing, access mobile/online ordering information, improve restaurant operations and customer service, and help streamline the preparation of food and delivery services. The solution's architecture and programming are consistent across sites/locations enabling restaurant staff to operate the Aloha system from multiple sites. This POS software can also help restaurant management conduct employee training on menu items, food orders, inventory processes, plus more. Other key features of this POS system include a customer loyalty program, payment processing, advanced reporting and analytics, and online ordering.
NCR Aloha Software - 1
Vídeo de NCR Aloha
NCR Aloha Software - 1 - miniatura

Precios de NCR Aloha

NCR Aloha no está disponible en versión gratuita.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de NCR Aloha

Calificación general

¡Escribe una reseña!

Evaluación de función

Relación calidad-precio
3,3
Funcionalidad
3,8
Facilidad de uso
3,8
Asistencia al cliente
3,1
5 opinones sobre 74 Ver todas las opiniones
Edward
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
0
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 12/11/2020

Aloha Everybody

We have partnered with NCR and have had a great experience from install to support.

Puntos a favor

Ease of use and the ability for our management teams to continue to program easily with out support.

Desventajas

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Alternativas consideradas

Toast POS

Razones para elegir NCR Aloha

The software was not user friendly and was very outdated.

Razones para cambiar a NCR Aloha

We had issues with toast support in the beginning pushing us towards a company we were more comfortable with.
Peggy
  • Sector: Hostelería
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 10/11/2020

NCR Aloha is here to stay

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Puntos a favor

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated.
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Management loves the Pulse App.

Desventajas

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious.

The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

Peter
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
2
Funciones
4
Facilidad de uso
4
Asistencia al cliente
2

3
Publicado el 20/4/2017

It always comes down to service

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Puntos a favor

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Desventajas

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Jessica
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
3

5
Publicado el 26/7/2022

Easy to use and deploy

Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.

Puntos a favor

This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.

Desventajas

I wish it was more updated looking. I wish you could change between screens without logging back in

Alternativas consideradas

Toast POS

Razones para cambiar a NCR Aloha

The ease-of-use and their long-term track record.
Patrick
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 14/12/2020

Review of Aloha

Good - We enjoyed working with the local branch and helping us set up or system.

Puntos a favor

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Desventajas

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Alternativas consideradas

Toast POS

Razones para cambiar a NCR Aloha

Our partnerships with other companies already established with our parent company.

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