TOPdesk


Logotipo de TOPdesk

 

38 reseñas (4.5/5)
 

TOPdesk is cloud-based computer-aided facility management (CAFM) and ITSM solution designed to help small and midsize businesses manage a facilities' work orders, maintenance schedules, assets and on-site guest visits.

TOPdesk provides an asset management feature that displays the list of all in-house assets and asset description. The solution allows property managers to keep a record of their maintenance activities and plan future maintenance or replacement schedules. A built-in reservation module helps users to see current room availabilities with their set-up and attached assets, and a room planner lets users accept and manage room bookings.

TOPdesk also enables customers to submit requests and make payments through their own dedicated self-service portals. In addition, it offers a customizable dashboard to help track and report key business workflows.

TOPdesk is available on a yearly subscription basis and provides support via phone and email.

 

TOPdesk - Plan board
 
  • TOPdesk - Plan board
    Plan board
  • TOPdesk - Portal designer
    Portal designer
  • TOPdesk - Service desk KPIs
    Service desk KPIs
  • TOPdesk - Asset management overview
    Asset management overview
  • TOPdesk - Call management
    Call management
  • TOPdesk - Asset management dashboard
    Asset management dashboard
Sistemas operativos compatibles:
Navegador web (independiente de SO)

38 reseñas sobre TOPdesk

 

Jon F. Especialidad: Educación superior Número de empleados:  501-1000 empleados Número de empleados:  501-1000 empleados

16/3/2018

16/3/2018

Fuente de la reseña: Capterra

From early engagement to beyond our successful full implementation, a thoroughly positive experience

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Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

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Facilidad de uso
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It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

Puntos a favor

Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Puntos en contra

Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Usuario verificado Especialidad: Recaudación de fondos Número de empleados:  501-1000 empleados Número de empleados:  501-1000 empleados

10/9/2019

10/9/2019

Fuente de la reseña: Capterra

Topdesk has improved over the years.

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Facilidad de uso

 

Funcionalidad

 

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All in all this is a sound product that gets the job done. As it is very configurable we have over the years automated al lot of services via the self-service portal.

Puntos a favor

The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time. Having used TD for many years, we have seen it grown over the years and like it.
The SSO option is available and as many people use it daily it is almost a must to use it. Setup of it was relatively easy.

Puntos en contra

We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.
I don't like the default search option of "Fuzzy". I always use the quotes around a search term to disable that. I would like the default be changed or at least configurable.

Juber A. Especialidad: Administración educativa Número de empleados:  1001-5000 empleados Número de empleados:  1001-5000 empleados

18/1/2020

18/1/2020

Fuente de la reseña: Capterra

Super Functional Tool For Ticket Management

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Puntos a favor

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes. This helps in collaborating without having to start explaining things from the beginning. One of the features which I really love, is the ability to prioritise and categorise workload. The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently. Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

Puntos en contra

The worst part about topdesk, is learning how to use it. Most people will love their experience with using it, however, getting to grips with it can be daunting and off putting. There is no easy way out though and it does require very basic minimal technical knowledge.

Usuario verificado Especialidad: Seguros Número de empleados:  1001-5000 empleados Número de empleados:  1001-5000 empleados

10/7/2018

10/7/2018

Fuente de la reseña: Capterra

TopDesk is a ticket system that has very basic functionality.

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Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.

Puntos a favor

TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.

Puntos en contra

They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.

They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.

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Respuesta: TOPdesk 27/7/2018

Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/.

By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).

Nick B. Especialidad: Administración gubernamental Número de empleados:  1001-5000 empleados Número de empleados:  1001-5000 empleados

14/6/2019

14/6/2019

Fuente de la reseña: Capterra

Service excellence experts - supplier as a business partner

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Funcionalidad

 

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TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence.

Puntos a favor

Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value.

Puntos en contra

Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency.