Sobre EngageBay

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
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Vídeo de EngageBay
EngageBay Software - 1 - miniatura
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Precios de EngageBay

EngageBay dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de EngageBay está disponible a partir de 14,99 US$/mes.

Precio inicial:
14,99 US$/mes
Versión gratuita:
Prueba gratuita:

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Opiniones de EngageBay

Evaluación de función

Relación calidad-precio
4,7
Funcionalidad
4,6
Facilidad de uso
4,5
Asistencia al cliente
4,9
5 opinones sobre 335 Ver todas las opiniones
Azizah
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
0
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 13/9/2022

Complete package for marketing tool

Puntos a favor

We received a complete software package consisting of at least forty diverse modules, which would have cost thousands of bucks. Due to this software, we have ended a profusion of subscriptions. We contacted support with a simple message and got a response nearly immediately.

Desventajas

It costs a lot of money to buy more email space. Suppose there was a way to lower the cost of sending emails. Arranging a batch job to perform a sequence or automation at a predetermined time and day

David
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 30/9/2022

Great Value and Service

Puntos a favor

It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.

Desventajas

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.

Alternativas consideradas

HubSpot Marketing Hub y Zoho CRM

Razones para elegir EngageBay

It did far more than Mailchimp for a similar price.

Software anterior

Mailchimp

Razones para cambiar a EngageBay

Price, but also the initial experience of using their free account - which has a lot of features.
Ragen
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
3
Facilidad de uso
4
Asistencia al cliente
3

3
Publicado el 17/10/2022

Ok for small businesses, but doesn't have all the features we would like

Generally, we've not had a bad experience, but it hasn't been great either. The customer service is very good, you get quick answers to questions using the chat function, and they are very helpful behind the scenes. And the software is enough for what we need right now, but I think we'll outgrow it within a year, which will be frustrating! We're 4 months in and have had to upgrade twice, which gets expensive when it's for multiple users.

Puntos a favor

The contacts page is very good. The information is easy to enter, filter and search. Overall I'm very pleased with this section of Engagebay. Also, the social suite is great, we use it to post to various sites on a regular basis and it's easy to use.

Desventajas

The call log page, because we don't make the calls through Engagebay, is very limited. It shows very little data and you can't sort or filter it at all. Disappointing.
Also, the reports are very basic, you get some pretty graphs but you can't drill into the information for more details at all. So its usefulness is limited.

Nick
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 21/7/2022

great value for money software

Its good

Puntos a favor

It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good

Desventajas

I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype

Alternativas consideradas

GoldMine Premium Edition y Salesforce Sales Cloud

Razones para elegir EngageBay

I had used act for 30 years from version 2, but they started to change it from a good CRM system into a moderate marketing system

Software anterior

Act!
Anthony
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
4
Asistencia al cliente
5

5
Publicado el 10/11/2022

Engagebay has been a great solution for us

Engagebay has been great, especially the customer support.

Puntos a favor

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Desventajas

There are parts that are slightly clunky (like email sequences), but nothing too bad.

Alternativas consideradas

HubSpot Marketing Hub

Razones para elegir EngageBay

Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.

Software anterior

Keap

Razones para cambiar a EngageBay

Engagebay is far more budget friendly, which is important for our startup.

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