FLG


Logotipo de FLG

 

18 reseñas (5/5)
 

FLG is a cloud-based customer relationship management (CRM) solution that helps small to large enterprises manage leads and streamline communication with customers. The centralized platform enables administrators to configure system settings, grant access permissions and assign tasks to multiple organizational departments.

Features of FLG include reporting, campaign management, call scripting, alerts/notifications, in-built calendar, task administration and data import/export. It allows businesses to send customizable emails to potential leads, automatically fetch responses to resolve customer queries and manage compliance across processes. It provides users with automation tools to schedule appointments and create customer journeys to follow-up on leads, improving workflows across the organization. 

FLG facilitates integration with various third-party applications such as Buffer, MailChimp, FreshBooks, QuickBooks, G Suite, Microsoft 365 and more. Pricing is available on monthly subscriptions and support is extended via phone, email, documentation and other online measures.

 

FLG - FLG lead summary
 
  • FLG - FLG lead summary
    FLG lead summary
  • FLG - FLG reports
    FLG reports
  • FLG - FLG create journeys screenshot
    FLG create journeys screenshot
Sistemas operativos compatibles:
Navegador web (independiente de SO)

18 reseñas sobre FLG

 

Amy M. Especialidad: Comercio minorista Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

10/10/2019

10/10/2019

Fuente de la reseña: Capterra

FLG Review Oct 2019

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Puntos a favor

FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away.
Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone.
Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Puntos en contra

I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

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Respuesta: FLG Business Technology 11/10/2019

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature.

Thank you for your suggestions - I've passed these on to the product team.

Lauren Shaw

Chris J. Especialidad: Transporte/transporte en camión/ferrocarril Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

1/7/2019

1/7/2019

Fuente de la reseña: Capterra

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

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We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Puntos a favor

- Ease of use, works straight from the moment you login.
- Highly, Highly adaptable to practically any business process no matter how basic of intricate
- Very easy to learn and get to grips with
- The automation is second to none and highly extendable through the API
- Brilliantly supported through the wonderful telephone support team
- Always improving, every week there is some new update and its all driven from a Customer perspective

Puntos en contra

Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

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Respuesta: FLG Business Technology 10/10/2019

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team.

Lauren Shaw

Ash-lee michael J. Especialidad: Servicios financieros Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

10/10/2019

10/10/2019

Fuente de la reseña: Capterra

Great customer service

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Puntos a favor

It's easy to use and understand and great to have for a large client bank.

Puntos en contra

The fact this product wasn't tailor specifically for our industry

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Respuesta: FLG Business Technology 11/10/2019

Thank you for the feedback Ash-Lee Michael, it's much appreciated. We're pleased to hear you find the platform easy to use for your large client bank.

Please don't hesitate to contact us with your suggestions on how we can further improve the product.

Lauren Shaw

Seth E. Especialidad: Servicios financieros Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

18/12/2019

18/12/2019

Fuente de la reseña: Capterra

I love FLG

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I have been using FLG for 6 years and, for lead generation, management & distribution - it's a must.

Puntos a favor

FLG allows me to manage the customer journey from 'new lead' to 'converted'. We have workflows that nurture leads for years and we often convert leads from 2-4 years ago.

Puntos en contra

It can be a bit confusing, to begin with, but the more you use the software the more intuitive it becomes.

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Respuesta: FLG Business Technology 19/12/2019

Hi Seth,

Thank you so much for the great review. We recognise that it takes time to get to know all the different platform features, but we're glad to hear the automated workflows are helping you do business!

Kind regards,
Lauren Shaw - Marketing Manager

Jonathan R. Especialidad: Propiedad inmobiliaria Número de empleados:  2-10 empleados Número de empleados:  2-10 empleados

19/11/2019

19/11/2019

Fuente de la reseña: Capterra

Flexible & Great Value

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Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Puntos a favor

The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Puntos en contra

Looks awful on my iPhone, hard to read on small screens

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Respuesta: FLG Business Technology 20/11/2019

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly.

Lauren Shaw - Marketing Manager