Microsoft Dynamics CRM


Logotipo de Microsoft Dynamics CRM

 

3778 reseñas (4,5/5)
 

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well.

Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights.

Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.

 

Microsoft Dynamics CRM - Manager dashboard
 
  • Microsoft Dynamics CRM - Manager dashboard
    Manager dashboard
  • Microsoft Dynamics CRM - Account entry screen
    Account entry screen
  • Microsoft Dynamics CRM - Campaigns and newsletters
    Campaigns and newsletters
  • Microsoft Dynamics CRM - SharePoint integration
    SharePoint integration
  • Microsoft Dynamics CRM - Account review dashboard
    Account review dashboard
  • Microsoft Dynamics CRM - Account report
    Account report
Sistemas operativos compatibles:
Windows 7, Windows Vista, Windows XP, Navegador web (independiente de SO), Windows 2000, Windows 8, Windows 10

3778 reseñas sobre Microsoft Dynamics CRM

 

Fernando M. Especialidad: Software informático Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

17/3/2020

17/3/2020

Fuente de la reseña: Capterra

Gran herramienta

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Uso diario para mantener integrados a todos los involucrados en las oportunidades.
Es sencillo dar de alta las cuentas, los clientes y las oportunidades

Puntos a favor

Permite llevar el seguimiento de las oportunidades con todos los involucrados

Puntos en contra

Me gustaría mayor facilidad de integración de los contactos que ya se tienen en LinkedIn o en Outlook

Kamila A. Especialidad: Marketing y publicidad Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

25/4/2020

25/4/2020

Fuente de la reseña: Capterra

Observaciones

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Lo uso todos los días en mi laptop del trabajo y me va bien

Puntos a favor

La facilidad de modificar mi sistema sin tantas restricciones

Puntos en contra

Fragilidad del sistema contra los virus digitales.

Ty C. Especialidad: Papel y productos forestales Número de empleados:  10.001+ empleados Número de empleados:  10.001+ empleados

15/11/2019

15/11/2019

Fuente de la reseña: Capterra

Dynamics in a league of it's own

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I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Puntos a favor

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Puntos en contra

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Agnes M. Especialidad: Banca Número de empleados:  51-200 empleados Número de empleados:  51-200 empleados

2/3/2020

2/3/2020

Fuente de la reseña: Capterra

Good System for Savings and Credit Coopertaive Societies

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I loved Dynamics, its ease of implementation and use.

Puntos a favor

The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash.

The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics.

The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time.

We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process.

Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.

Puntos en contra

The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.

Usuario verificado Especialidad: Sector textil Número de empleados:  10.001+ empleados Número de empleados:  10.001+ empleados

25/6/2020

25/6/2020

Fuente de la reseña: Capterra

Master Planning From Dynamics 365

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its amazing, no one can compete this software.i am using Master planning AX.its save a lot of time and working load.From business planning to MRP,CRP and supply chain each and every business need is covered.i will suggest every planner to enjoy working on Dynamics 365 Master Planing AX.

Puntos a favor

Microsoft Dynamics provide outstanding services in planning and execution.Master planning AX Such a cool and efficient business planning Software.We can plan Meterial,Inventory and capacity as well.
Second best services is manufacuring Execution and controling. i can change day to day business planing by focusing on master production schedule.its give alerts whether production following the business plan or not. Third one its linked to many distributer,we can control supply chain and procurement by interacting through dynamics.

Puntos en contra

Its too expensive.
its layout must be better a little bit.
Sometime processing and saving become slow.
interface is not much friendly on mac.
There are too many functions sometime i am confused which funtion is actually i needed.