NetSuite


Logotipo de NetSuite

 

34 reseñas (4/5)
 

NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management to sell products on multiple channels across multiple regions and countries. The application understands the complexities of a retail model, the software and hardware requirements, and allows retailers to focus on customers.

NetSuite for Retail enables retailers to configure the application as per their needs. Retailers can add new channels, geographies, business models, and brands. The software provides real-time insights into customer behavior, sales, inventory, and financials. The order management system allows retailers to run "buy anywhere", "fulfill anywhere", and "return anywhere" functionality. The software has an activity dashboard that provides weekly or monthly sales reports for store managers, inventory managers, e-commerce managers, and executives. The software has an ability to modify and add new capabilities into the system as the retailer business grows and expands into new segments.

 

NetSuite - Dashboard
 
  • NetSuite - Dashboard
    Dashboard
  • NetSuite - Key Performance Indicators
    Key Performance Indicators
  • NetSuite - Sales Metrics
    Sales Metrics
  • NetSuite - Order Fulfillment
    Order Fulfillment
  • NetSuite - Item Listing
    Item Listing
  • NetSuite - Website
    Website
Sistemas operativos compatibles:
Mac OS, Navegador web (independiente de SO)

34 reseñas sobre NetSuite

 

Especialidad: Ropa y moda Número de empleados:  13-50 empleados Número de empleados:  13-50 empleados

Fuente de la reseña

NetSuite gets the job done, but it's lacking in certain departments

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Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

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We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st.

The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually.

Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive.

Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work.

Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

Consejos útiles

Check out SAP first.

Especialidad: Comercio minorista Número de empleados:  5001-10.000 empleados Número de empleados:  5001-10.000 empleados

Fuente de la reseña

NetSuite serves as our CRM

Traducir con Google
Facilidad de uso

 

Funcionalidad

 

Calidad del producto

 

Relación calidad-precio

 

Asistencia al cliente

 

Facilidad de uso
Facilidad de uso
Funcionalidad
Funcionalidad
Relación calidad-precio
Valor
Asistencia

An outstanding tool overall.

Puntos a favor

The reports are easy to extract and to comprehend. It can also be customized depending on the need of a certain project or campaign.

Puntos en contra

It will take time for users to get themselves familiar with NetSuite and its features. The interface isn't so intuitive.