Sobre Kareo Billing

Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule patients, confirm insurance, manage delinquent accounts and the collections process, store patient documents, develop customized reports and more. Kareo helps practices manage the complications involved in insurance billing. Medical staff can enter patient data and verify their insurance claims immediately. Kareo also provides a schedule and appointment reminder that helps practitioners schedule appointments with their patients and send appointment reminders to reduce no-shows. The built-in messaging feature allows practices to communicate with their billers, patients and employees. Other features include billing analytics, advanced claim processing, document management and agenda planner. Kareo is ICD-10 compliant medical solution used across a wide variety of medical specialties, including mental health, family medicine, pediatrics, cardiology, chiropractic, podiatry and more
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Vídeo de Kareo Billing
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Precios de Kareo Billing

Kareo Billing no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de Kareo Billing está disponible a partir de 110,00 US$/mes.

Precio inicial:
110,00 US$/mes
Versión gratuita:
No
Prueba gratuita:
No

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Reseñas de Kareo Billing

Evaluación de función

Relación calidad-precio
4
Funcionalidad
4
Facilidad de uso
4,5
Asistencia al cliente
4
5 opinones sobre 571 Ver todas las opiniones
Teegan F.
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en 6-12 meses
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 12/8/2019

Great EHR with room for improvement for natural healthcare providers

Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.

Puntos a favor

I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Desventajas

There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Tracy G.
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de un año
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
4
Facilidad de uso
3
Asistencia al cliente
2

4
Publicado el 13/11/2020

Kareo has great reporting

Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair.

Puntos a favor

The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to.

Desventajas

The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues.

David B.
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 4/5/2021

Kareo Billing Review

Very satisfied

Puntos a favor

Very easy to use software. The installation and set up was seamless.

Desventajas

A few glitches on the online payment platform. Patient are told to sign into the patient portal to see an itemized statement. That is not possible if only using the billing platform as a standalone module.

Kyle S.
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
1
Funcionalidades
1
Facilidad de uso
1
Asistencia al cliente
1

1
Publicado el 8/9/2020

Run Away. Kareo is Awful and Could Ruin Your Practice. It Nearly Ruined Ours. Stay Away.

Horrible. Kareo managed billing was absolutely horrible. We lost tens and tens of thousands of dollars to incompetence and mistakes. Collections were so bad it nearly cost us our practice. We were told they had knowledgeable billers and coders, but the opposite was true. It got so bad that Kareo has to sell off their managed billing department, which took this nightmare to a whole new level. We are still trying to clean up the messes that they made. But there was only so much we could do and the providers never got paid. The people who took over said that they had never seen such gross incompetence.

Puntos a favor

Nothing. The interface is modern looking, but it hides the abominable lack of functionality. The EHR is a poorly thought out and is missing basic functionality. The whole system is clunky and you and your staff will waste countless hoursuyiuyi

Desventajas

I do not have enough room to write a complete list of how terrible Kareo is. Basically, the EHR is a poorly thought out and is missing basic functionality. The whole system is clunky and you and your staff will waste countless hours trying to create work arounds. Your system will go down in the middle of your clinic and you have no recourse. During a particularly bad couple of days of no and/or unusably slow service, we had no choice but to close our office.
Kareo will say they are fixing issues or updating functionality, but the fixes are generally meaningless and the updates are mostly ineffectual. Customer support is also terrible. The calendar is very poor and does not interface with well with the rest of the EHR. In just one example, we were having issues with Kareo creating ghost appointments and randomly deleting patient appointments. It was throwing our practice into disarray because nobody could figure out what was happening. Imagine your patients being emailed for appointments they don’t have and showing up for clinic on random days or patients not showing up at all even though they are on the calendar. Kareo knew about the problem, saw what was happening and could not fix it. . It was yet another Kareo glitch due to the badly executed and buggy software. This is just one example among dozens of how Kareo will make it very expensive and difficult to successfully run your practice.

Respuesta de Kareo

Hello Kyle, Thank you for sharing your experience with us. We are sorry to hear that you had a negative experience and truly value your feedback. It is important to us to understand where we may be falling short so we can continue to focus on providing a world-class experience for our customers. Although our managed billing solution is now managed by a separate company, this was not due to inadequate management or a lack of customer focus.

Regarding our EHR, we apologize that we were not a fit for your practice. Kareo has offered our EHR solution for years and we are proud that customers have consistently utilized our system as a tool to provide simple and reliable patient care. Although we did have latency issues recently, these have been resolved and we are constantly working to ensure we learn from these experiences.

We see that you have been in communication with our loyalty team, and they will continue to assist you with any questions or concerns.

Best,
Kare

Respondido el 30/9/2020
Leah R.
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Usado A diario en Más de dos años
  • Fuente de la reseña
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/3/2021

Thoughts on Kareo

Overall Kareo is a great product

Puntos a favor

I have been using Kareo since 2012 and it has been very easy to use. The scheduler is very user friendly and east to navigate. I also use the billing end of it as well . I like that it populates the statements that are to be sent as well as the secondary claims that medicare sometimes does not forward.

Desventajas

I have had patients complain that the appointment reminder calls were not easily understood and did not give specific information about the doctor for the appointment.

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