Sobre Dialpad

For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on delivering a great customer experience. Key features include real-time call transcription, live customer sentiment, and live agent coaching. The solution offers integrations with Zendesk, Salesforce, Slack and many more. Priced per user per month, Dialpad Contact Center offers free calls to the US and Canada, no per-minute fees, unlimited inbound minutes and unlimited texting.
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Vídeo de Dialpad
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Precios de Dialpad

Dialpad no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Dialpad está disponible a partir de 15,00 US$.

Precio inicial:
15,00 US$
Versión gratuita:
No
Prueba gratuita:

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Opiniones de Dialpad

Evaluación de función

Relación calidad-precio
4,3
Funcionalidad
4,3
Facilidad de uso
4,5
Asistencia al cliente
4,3
5 opinones sobre 474 Ver todas las opiniones
Rick
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 16/7/2022

DialPad has been a great service for our business

Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

Puntos a favor

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

Desventajas

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

Usuario verificado
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
4
Asistencia al cliente
5

4
Publicado el 19/4/2022

Great functionality and Price point for a small business

I've had it for so long, I can't remember how long. That means it's constantly used and part of my toolbox.

Puntos a favor

A number available for voice and texting

Desventajas

Needs to improve handoff reliability between devices

Alternativas consideradas

RingCentral MVP

Razones para elegir Dialpad

More functionality and reliability

Razones para cambiar a Dialpad

Just a matter of preference and supporting a growing company
Usuario verificado
  • Sector: Contabilidad
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión
Relación calidad-precio
0
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
0

5
Publicado el 13/11/2022

Contact and call management system

I am still using it to make and track calls, so it'sokay for me.

Puntos a favor

Dialpad is a contact and call management system. You have all the customers information like call history management.

Desventajas

it's sometime difficult to establish the calls.

Alternativas consideradas

Google Voice y Ringover

Software anterior

Google Voice y Ringover
Timothy
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funcionalidades
4
Facilidad de uso
4
Asistencia al cliente
5

3
Publicado el 11/10/2022

Great Interface - Meetings could work better

Puntos a favor

The softphone works great and has tons of features

Desventajas

The conferencing is buggy and does not integrate well with Outlook.

Noime
  • Sector: Hostelería
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funcionalidades
5
Facilidad de uso
5
Asistencia al cliente
5

4
Publicado el 1/10/2022

It is not perfect but it is a great tool for doing long distance telephone call

I use it every day and it works well sometimes and when that happens, I am able to make a sale. I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written conversation which is nice when you are dealing with sales and agreement

Puntos a favor

You can contact clients regardless of where they are even if they do not have an internet connection since it acts as a telephone call and not an internet call

Desventajas

The connection sometimes is very bad and there is so much latency and issues when I use wireless headphones. My wireless headphone works well on my other software. Also, there are some phone numbers that you are not able to send a message to which could be helpful since dial pad can send text messages.

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