Sobre ChaseData CCaaS

ChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training. ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them. ChaseData CCaaS can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.
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Precios de ChaseData CCaaS

ChaseData CCaaS no tiene versión gratuita, pero ofrece una prueba gratis.

Precio inicial:
Sin información del proveedor
Versión gratuita:
No
Prueba gratuita:

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Opiniones de ChaseData CCaaS

Evaluación de función

Relación calidad-precio
4,7
Funcionalidad
4,7
Facilidad de uso
4,8
Asistencia al cliente
4,8
5 opinones sobre 140 Ver todas las opiniones
Chelsea
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 20/11/2018

ChaseData Call Center Review

Puntos a favor

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Desventajas

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Respuesta de ChaseData

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

Respondido el 26/11/2018
Jason
  • Sector: Seguros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
4
Funciones
4
Facilidad de uso
3
Asistencia al cliente
4

4
Publicado el 8/1/2022

A capable, premium dialing system with a serious downfall in requiring windows updates to...

While we experienced some challenges with receiving answers from their tech team unless we escalated, the experience was a mostly good one. Ultimately, we returned to another premium competitor based on the overall cost approaching our previous dialing system and the challenges with updates to their software/incompatibility with as many systems as a "Chrome-based" dialer.

Puntos a favor

The screen sharing software that's built in made it easier for myself and my managers to aid agents in closing business.

Desventajas

As mentioned, the .net and firmware updates, which averaged a couple times per week made for challenges with consistent productivity with agents, especially those working remote or not the most tech-friendly.

Alternativas consideradas

Convoso y Five9

Software anterior

Convoso

Razones para cambiar a ChaseData CCaaS

Overall value proposition and competency/reputation of the dialer.
Oscar
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 26/8/2022

Amazing! Best in the industry! A must have for Improvement!

Is been amazing! Outstanding!

Puntos a favor

I like everthing about it, Connnection rate , conversions have turned higer, easy to manage and very effective for the use of our agents , it has mazimised their efficiency and we still implementing some of the cool futures you can get, not 100 % used by us yet , we are to add individual likes to our agents , text massaging , voice over , toll free number and some things we will add and we will mazimize our potential!

Desventajas

At this point i have no things that I do not like! For us has been a great improvement from the system we used before to this one! All iss great!

Jerrimie
  • Sector: Internet
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión
Relación calidad-precio
1
Funciones
1
Facilidad de uso
4
Asistencia al cliente
1

1
Publicado el 18/4/2022

Chase is bad

Puntos a favor

Nothing please if your reading this. Do Not Use Chase

Desventajas

I wish my company would use a different soft phone. Chase is making me lose money

Scott
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 23/8/2022

Chase is the Best

Great

Puntos a favor

Everything is great with Chase, Customer service and tech support if needed

Desventajas

Price, lol Wish it was less expensive! but you do get what you pay for

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