AppFolio provides property management software that allows property managers and owners to market, automate and manage tasks related to their apartments, residential properties, commercial property, student housing or other property.
The mobile, all-in-one solution includes features such as online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting and a mobile app. Using the self service online portal tenants can pay rent securely via an online payment gateway, communicate with the property owner, submit maintenance requests, schedule a property inspection, sign up for renters insurance and more.
Capabilities for property owners include vacancy and rent tracking, potential tenant screening, property listings management, cash flow management, landlord insurance tracking, website building, a rent comparison tool, automatic bill posting, paperless work order generation, report customization and more. Landlords and real estate investors can list their rental property using AppFolio and any prospective tenant can submit an online application.
Customers receive access to training and help resources, as well as a support team. AppFolio also offers a mobile app which allows property managers to communicate with tenants, carry out inspections, view work orders and more from a mobile device.
Drew S. Especialidad: Propiedad inmobiliaria Número de empleados: 51-200 empleados
The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.
First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.
I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.
Respuesta: AppFolio 30/12/2019
Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!
Shawn C. Especialidad: Propiedad inmobiliaria Número de empleados: 51-200 empleados
Automated reporting, and records management for property managers is efficient and works well.
Easy to use and understand at the site level in most respects. Reporting to various owners is automated. Includes free on line payments for our residents.
The marketing of vacant units to various advertisers was a real plus but this has gone downhill since we originally adopted use of AppFolio.
Tara D. Especialidad: Propiedad inmobiliaria Número de empleados: 2-10 empleados
Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.
Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.
Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.
Respuesta: AppFolio 21/8/2018
Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.
Chelsey H. Especialidad: Propiedad inmobiliaria Número de empleados: 13-50 empleados
The experience has been amazing. Customer service is quick, and we were able to decrease the amount of physical checks in our business office by 50% in the first two years.
I love the ease of use of this software. It gives me so many options for reporting, investigating any issues, and my tenants love that they can pay online and request maintenance online as well. I love the look of it, it is modern without being gaudy.
I only wish that changing ownership for 1099 reporting was easier (IE partners that get monthly distributions but want the 1099 reported to the partnership name)
Joseph M. Especialidad: Propiedad inmobiliaria Número de empleados: 13-50 empleados
User interface and tech support. The user interface is intuitive, more often than not at least, and the tech support is incredibly responsive and helpful.
It is build on a Cash basis accounting system (extremely helpful for property management but numbingly difficult for COA/HOA management, which is by definition an Accrual game)