eClinicalWorks

Puntos a favor

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Desventajas

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

Puntos a favor

ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Desventajas

There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

Puntos a favor

Lots of features and pretty easy to learn the software.

Desventajas

There's nothing I don't like, other than slow loading speeds sometimes.

Alternativas consideradas

Software anterior

Puntos a favor

Ability to set up standing order for lab is easy to use.

Desventajas

Lord, so much! This is designed for medical mistakes and torture on many levels. Can you image having to find your own name every time you want to do a telephone message? True! Think of stupid stuff like that at every level!

Puntos a favor

eClinicalWorks was by far the best EMR I have ever used. I have used several over the last 15 years and this one has left a lasting impression. ECW is easy to use, their customer support is unlike anything I have ever seen. Most concerns were addressed within 30 minutes which is rare with any company.

Desventajas

The only "con" is that sometimes with customer service, even though there were fast response times, we didn't always feel heard.