athenaOne

Puntos a favor

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Puntos en contra

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.

Puntos a favor

Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.

Puntos en contra

Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.

Okay product definitely some great pros but again customer service is lacking

Puntos a favor

I love how easy it was to pull patients Medical Records from other physicians who used the system as well.

Puntos en contra

Customer Service was not the greatest. Could never get a straight answer or the proper assistance...ever

Some good, but everything is too automated and what's important easily falls through the digital cracks.

Puntos a favor

Admittedly, the software is easy to use and offers meaningful use suggestions. The five step patient visit is simple to understand. The patient portal is nice, however, the patient facing portion could look more modern. Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems.

Puntos en contra

Setup was arduous to say the least. Also, once claims are submitted, that's another story. I was sold that this software was all-in-one. They LIED. This is NOT the software for a small practice. They act as if I have an army of billing people when they told me that Athena was all I needed! For example, there was functionality that we needed to be aware of to find an important document from medicare. NO ONE told us and this document languished in some digital box. If we were a hundred person organization, I could pay someone to sit and manage the 20 or so boxes where they put communication. As a result, we got kicked off medicare for THREE months until I found out and remedied the cause.
I was assigned a 'customer success rep' and had to find out who it was because she never scheduled a call. The previous THREE other reps were no better.
They treat small practices like we don't matter.
If you have less than 100 employees, FIND ANOTHER EMR.

I'm in the market for another.

Converted from GE Centricity after 15 years. Athena allowed us to streamline the patient intake and exam documentation due to excellent tools to improve documentation quality and consistency making it easy for providers to see patients efficiently.

Puntos a favor

The chart is easy to navigate to locate information and the intake and exam workflows make improve patient visit workflow

Puntos en contra

It does not allow mapping of lab values to fields in the clinical forms used for intake and exam workflows. Scheduling platform is very suboptimal