McKesson Practice Partner is an ONC-ATCB and CCHIT certified electronic health record (EHR) and practice management solution. It is HIPAA compliant, and can be deployed on-premise. To date, it has served over 25,000 users across practices of all sizes.
The complete suite of McKesson Practice Partner also includes modules for patient records, medical billing, appointment scheduling, revenue cycle management and claim scrubbing.
The practice management component collects and manages patient information that is required for registration, referral management and other patient communication. It also includes features such as smart waiting list management and eligibility checks that can be performed in real time.
The company also provides the option of integrating Practice Partner with McKesson’s Practice Care, which customizes the solution per the needs of independent primary care physicians.
Dori R. Especialidad: Práctica médica Número de empleados: 13-50 empleados
I think this used to be a good system for the price. There are so many better options out there.
Health Maintenance makes it very easy for providers to see what the patient is due for so none of the major healthcare needs are missed. Scheduling is easy, and there is a lot of flexibility in the scheduling. Customer service is friendly and relatively fast.
Billing tasks take too many steps, almost without exception. You can't correct a claim at the claim level, so if you want to re-send the claim after a rejection, you have to go to each line, unapply any adjustments, and set each individual line to go again. Any reports take forever to run, and the only way to customize reports is to do queries with SQL language. To create a statement file, for example, takes hours, during which time the billing program is unavailable to whomever is creating the file.
Also, the system is not intuitive at all. A new user can't just look around and find what he/she is looking for and must receive pretty extensive training.
Tanya B. Especialidad: Práctica médica Número de empleados: 51-200 empleados
Very configurable. Colors are great. Easy on the eyes. Love the clinical elements. Love the dot codes being able to send info from your progress note to other sections of the chart via dot codes.
Reporting. Everything is a work around. It started when McKesson purchased them and has went down hill from there. Now Emds owns them. Customer service is better but there has been no enhancements what so ever.
Mark M. Especialidad: Práctica médica Número de empleados: 13-50 empleados
Works ok for entering office notes.
Our billing department has always had difficulty, month end takes 4 to 8 hours to run.
Unable to run reports for meaningful use. MACRO is bound to be a nightmare.
Portal is ok, but patients cannot schedule appointments or pay.
Will be changing this year.
Easy to type notes.
More modern products are out there.
Dori R. Número de empleados: 51-200 empleados
Support was better for a while, but now it’s like they don’t even care. Also they promised their customers that they had 2015 CEHRT, but it is not available for install until March. The deadline was January.
Great on Health Maintenance. Does a good job of reminding healthcare providers of which services are due.
The software is way too “clunky.” It takes a million steps to do a simple thing. You have to be experienced with database tables in order to get anything done. Support blames everything on “network problems” so they don’t have to take responsibility.
Tatyana S. Especialidad: Práctica médica Número de empleados: 2-10 empleados
Would not recommend this product
organization. The note comes out nicely. Reminders are decent
not user friendly, a lot of steps involved to do each task. interfacing is difficult. Does not show repeat appointments.