AdvancedMD

Puntos a favor

A simple to use software for billing insurance claims. We use Practice Fusion and this is one of the few billing softwares that will "talk" to our EMR. The system is simple to set up and the company can have you up and running (using their clearinghouse) within about 4 weeks. Customer support is good. They respond quickly. Functionality saves time with ERA's and automatic posting. We have a single provider and this works great.

Puntos en contra

Can be difficult/time consuming to add another provider. You need to plan well ahead if you are going to do this.

We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system.

Puntos a favor

There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.

Puntos en contra

The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult.
I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company.

I can't say that I love AdvancedBilling. For how much it costs I feel like the interface needs to be easier and my questions should be answered by customer service much faster. I am still learning how everything works after 6 months. The training they provided from the billing side of things was lacking.

Puntos a favor

- Does a good job of scrubbing claims before submission to check for errors
- Has a robust number of features and reports
- Customer service can help answer routine questions fairly quickly

Puntos en contra

- Some of the errors the claim checker finds do not seem tailored to ophthalmology (my field)
- Not a very intuitive interface and lots of features are hard to find
- Larger issues have been somewhat difficult to get answers from customer service
- The monthly subscription fee is pretty high

We have been customers for over 12 years and I have never found a product that offers as many features, better customer service, and overall return on investment. It has allowed our business to scale efficiently from day one, and provided us with a vehicle for cutting edge features, at a price that made sense for our business every step of the way.

Puntos a favor

The cloud based platform allows for very flexible use and collaboration between users and locations. There are many features offered and added each year, keeping up with the latest advances, efficiencies and automations. The workflows are well thought out, both from a clinical perspective, as well as the administrative and accounting workflows. Level of customization for reporting is unparalleled outside of building your own report servers. Customer service has remained consistently outstanding for over 12 years, with an emphasis and focus on the user experience. I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.

Puntos en contra

There are still specific areas that do not allow full customization.

If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get.

Puntos a favor

- Great billing platform with many ways to keep track of claims and payments
- We're able to manage 3 locations with a single system
- The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work.
- Templates can be customized

Puntos en contra

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session.
- There is no easy way to track missing notes other than going session by session for each chart
- The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key.
- Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage.
- Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team.
- Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.