Prime Suite

Puntos a favor

We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us!

Desventajas

This software can be a little expensive. If you can justify the cost, I would highly recommend it.

Puntos a favor

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.

Desventajas

Service and response times to issues. We still have open tickets from December in the middle of February.

Alternativas consideradas

Razones para cambiar a Prime Suite

Puntos a favor

One of the main pros for Prime Suite is its user flexibility. Staff are able to customize screens, templates, filters across the entire software application that best fits their needs and productivity. It lends itself to different "levels" of system users.

Desventajas

Reporting functionality can be challenging due to how the data is stored.

Puntos a favor

Not easy to implement. Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves.

Desventajas

There have been issues all along with this software. Glitches, the product stops working due to "upgrades" and workarounds have to be done. Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue. We are now switching to a new product and the 2 companies won't talk with each other to transfer the data smoothly. Beyond frustrating. Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves.

Puntos a favor

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Desventajas

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.