Sobre Prime Suite

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement. Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition. Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.
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Vídeo de Prime Suite
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Precios de Prime Suite

Prime Suite no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de Prime Suite está disponible a partir de 0,00 US$.

Precio inicial:
0,00 US$
Detalles de precios:
Please contact Greenway Health for pricing details.
Versión gratuita:
No
Prueba gratuita:
No

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Opiniones de Prime Suite

Evaluación de función

Relación calidad-precio
3,9
Funcionalidad
3,8
Facilidad de uso
3,9
Asistencia al cliente
3,9
5 opinones sobre 209 Ver todas las opiniones
Usuario verificado
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 2/5/2019

We've Used Primesuite for 7 years!

Puntos a favor

We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us!

Desventajas

This software can be a little expensive. If you can justify the cost, I would highly recommend it.

Vinnie H.
  • Sector: Práctica médica
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
3
Facilidad de uso
4
Asistencia al cliente
2

4
Publicado el 18/2/2020

Nobody loves their EHR

It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.

Puntos a favor

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.

Desventajas

Service and response times to issues. We still have open tickets from December in the middle of February.

Alternativas consideradas

athenaOne

Razones para cambiar a Prime Suite

We had Greenway when I started. Due to the lack of support, I was very tempted to go back to Athena.
Renee M.
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
4
Facilidad de uso
4
Asistencia al cliente
3

4
Publicado el 7/6/2022

Greenway PrimeSuite Review

We have been with Prime Suite for many years- they have had many growing "pains" over time, either with product management, customer service or just what direction the company is going in general. I do feel that they have definitely redirected and have placed success of the clients as priority.

Puntos a favor

One of the main pros for Prime Suite is its user flexibility. Staff are able to customize screens, templates, filters across the entire software application that best fits their needs and productivity. It lends itself to different "levels" of system users.

Desventajas

Reporting functionality can be challenging due to how the data is stored.

Richard B.
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
3
Funciones
2
Facilidad de uso
2
Asistencia al cliente
1

2
Publicado el 6/5/2022

Beware!

Poor at best. They also sold us a dictation product that constantly crashes the system. Literally multiple times a day.

Puntos a favor

Not easy to implement. Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves.

Desventajas

There have been issues all along with this software. Glitches, the product stops working due to "upgrades" and workarounds have to be done. Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue. We are now switching to a new product and the 2 companies won't talk with each other to transfer the data smoothly. Beyond frustrating. Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves.

Paula E.
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión
Relación calidad-precio
5
Funciones
5
Facilidad de uso
5
Asistencia al cliente
5

5
Publicado el 16/2/2017

Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Puntos a favor

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Desventajas

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

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