VoiceAnalytics se basa en un potente motor lingüístico que aprovecha las redes neuronales profundas (DNN) y los algoritmos de aprendizaje automático para procesar transcripciones de voz a texto y reconocimiento de palabras clave... Saber más
Do you want to know more about your customers? Sonar is a video-based user research platform that enables companies and agencies to do research in a fast, reliable, and consistent way. Saber más
NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support... Saber más
Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Learn... Saber más
CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using... Saber más
EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all... Saber más
Snowfly is an employee engagement solution that helps businesses streamline employee recognition and satisfaction operations through incentives, rewards and gamification capabilities. It allows managers to monitor employees’... Saber más
CallFinder is a cloud-based call monitoring solution designed to help businesses in education, healthcare, insurance, manufacturing, retail, hospitality and other industry verticals manage scoring, transcribing, and analysis of... Saber más
MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact... Saber más
Appen is an artificial intelligence (AI)-enabled solution that helps businesses across automotive, retail, healthcare and other industries streamline data extraction and natural language processing (NLP) operations. It enables... Saber más
CallMiner Eureka is a cloud-based speech analytics solution designed to help contact centers evaluate customer experience or sentiments across various communication channels such as emails, calls, social media or chat. Features... Saber más
Observe.AI is a cloud-based call analysis solution, which helps businesses transcribe calls, automate speech recognition and gauge customer sentiments in order to improve agent’s performance in real-time. Features include data... Saber más
DeepTone Insights Anywhere is a web-based speech analytics SDK designed to help businesses detect speech, gender and language to gain insights into various metrics in human speech. Key features include audio capture, voice... Saber más
MiaRec allows businesses to take full advantage of its modern hub for customer and agent experience in your contact center. The software helps businesses increase productivity, efficiency and optimization, customer satisfaction,... Saber más
Clarabridge CX Analytics is a cloud-based business intelligence platform that allows users to analyze and pull insights from various sources including social media channels, review sites, surveys and more. Clarabridge CX... Saber más
Verint Speech Analytics is a cloud-based solution that helps customer experience (CX) teams transcribe and analyze recorded or live calls. It enables professionals to identify market trends by analyzing customer feedback received... Saber más
Aspect Engagement Analytics is a web-based speech and text analytics software designed to help businesses gain insights into customer satisfaction, operational efficiency and quality across various customer communication... Saber más
Contact Cubed is a cloud-based speech analytics solution designed to help businesses across a variety of industry verticals like banking, insurance, sales and collections improve conversions, Natural Language Processing (NLP) and... Saber más
Marsview Notes automatically transcribes what’s spoken, shown and written in a live or a pre-recorded meeting. Using patent-pending AI technologies, the application writes out comprehensive notes, actions, questions and decisions.... Saber más
