Software NPS

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them... Saber más

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features... Saber más

SoGoSurvey's Employee Experience (EX) platform helps you collect, analyze, and leverage employee data to transform your workplace, attract better applicants, and improve staff retention. This employee engagement software provides... Saber más

Hotjar is a cloud-based customer experience management platform designed to help small to large businesses track and analyze visitor's click, tap or scrolling actions across the website using heatmaps. Marketing professionals can... Saber más

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer... Saber más

Survio is an online solution designed to help businesses create customizable surveys using in-built templates with various content, layout and style types. It enables employees to distribute surveys and capture results in various... Saber más

Alchemer (Formerly SurveyGizmo) is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features... Saber más

Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score (CES) and Net Promoter Score (NPS). The platform helps businesses solve various problems such as fewer customer... Saber más

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score... Saber más

CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features include survey creation, distribution channel management, reporting, user... Saber más

Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys... Saber más

Reputation.com is a SaaS solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve... Saber más

ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review... Saber más

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include... Saber más

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the... Saber más

Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users... Saber más

SurveyMethods is a cloud-based survey solution for creating online surveys, polls, email newsletters and online event registrations. The solution can be used to create surveys for gathering market research, capturing customer... Saber más

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized... Saber más

https://usersnap.com Usersnap is a customer experience and feedback management solution that helps businesses of all sizes archive projects, track latest trends, capture screenshots with comments and drawings and more on a... Saber más

SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engagement, retention rate and more. The platform works with various business platforms such as ConnectWise, Zendesk,... Saber más

zenloop is a cloud-based customer experience (CX) management platform, which helps businesses improve the retention rate by analyzing the customer's buying journey and collecting feedback through various channels. Features... Saber más

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer... Saber más

Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can... Saber más

Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to... Saber más

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up... Saber más

Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sources using artificial intelligence (AI) technology. Professionals can utilize the sentiment analysis tool to... Saber más

FigPii is a cloud-based user experience (UX) platform designed to help businesses interact with visitors, capture email addresses and analyze behavior on the website. Features include session replay, polls, customer segmentation,... Saber más

BlockSurvey is a privacy-focused experience management solution that allows businesses to create surveys, polls, and forms. This solution is built to help businesses with surveying needs by securely gathering as well as sharing... Saber más

CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey... Saber más

LiaCX is a cloud-based solution designed to help businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It allows users to engage and gather feedback from customers through... Saber más

SmartKarrot is a product and customer success platform designed to help businesses capture and analyze customer data across multiple systems to gain insight into the entire customer journey, product adoption, engagement and more.... Saber más

Toonimo is a cloud-based online self-service solution specializing in customizable digital walkthroughs. Toonimo helps direct visitors to next best actions on users’ websites. It features human voice overlay, so visitors are... Saber más

Insocial is a customer experience management software that enables organizations to engage with customers and capture feedback to improve conversion, customer satisfaction and communication. The platform enables marketers to... Saber más

Gavagai is a text analytics solution that helps businesses of all sizes collect, analyze and visualize customer feedback, reviews and other data on a unified platform. It enables managers to organize textual data using... Saber más

Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing... Saber más

Gainsight is a top-rated customer success platform that helps organizations to grow with true insight into customer data. It offers different applications to gather insights, monitor feedback, engage with customers, collaborate... Saber más

Clarabridge CX Analytics is a cloud-based business intelligence platform that allows users to analyze and pull insights from various sources including social media channels, review sites, surveys and more. Clarabridge CX... Saber más

ForeSee CX Suite is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps, performance... Saber más

ClearlyRated is a web-based solution that helps accountants, lawyers and HR managers calculate net promoter score, measure client satisfaction and handle organizations’ reputation on a unified platform. It offers an online... Saber más

ConvoLab is an end-to-end and scalable enterprise chat management platform, built to help organisations optimise artificial intelligence (AI). ConvoLab's chatbot logic management module builds bespoke bots and offers... Saber más

Alida is a customer experience (CX) platform designed to help businesses in healthcare, financial services, media & entertainment, retail, technology and consumer packaged goods (CPG) industries collect and analyze customers'... Saber más

StraViso is a customer management software designed to help businesses in insurance, banking and finance, healthcare, media and other sectors use artificial intelligence-enabled tools such as chatbots to facilitate two-way... Saber más